Kustomer CRM Solution - Great Choice
April 28, 2022
Kustomer CRM Solution - Great Choice
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
We use Kustomer to address all customer interactions, including email, our platform that handles individual and group chats, an internal ticketing system for action items, etc. It has worked well for us since it allows us to centralize all communications and allows a great deal of visibility for our team to work together and tackle any issue or item that our clients send our way. I strongly recommend this CRM, and the Kustomer team has helped us make the necessary changes on their API for the Kustomer app to adapt better to our needs and daily use.
- Email Communication
- Internal Tickets
- Chat Conversations
- Internal Notes
- Teammate Tagging for visibility
- Email Thread Visibility
- Exporting Emails to PDF
- GUI needs to improve
- It has really helped us to improve our ART over all the departments.
It has improved a lot of the training time needed for our new hires to understand the Kustomer interface and how to handle communications fully. The time invested went significantly down, and the learning curve improved a lot as well.
Do you think Kustomer delivers good value for the price?
Yes
Are you happy with Kustomer's feature set?
Yes
Did Kustomer live up to sales and marketing promises?
Yes
Did implementation of Kustomer go as expected?
I wasn't involved with the implementation phase
Would you buy Kustomer again?
Yes