eSurveysPro.com vs. SurveySparrow

It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.

Incentivized

Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.

• Highly customizable
• Instant data
• Easy way for customers to provide feedback in a non-confrontational way

Incentivized

• Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
• The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
• Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
• The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
• Customer support is very responsive.

Incentivized

• I wish we knew a way to use it for prospective customers
• Our company should utilize it on missed sales instead of only current customers
• I wouldn’t change anything about the service itself, just how we utilize it

Incentivized

• Add custom CSS for Premium plan.

Incentivized

User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.

The support team is just a call away and also provides email support.

eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.

Incentivized

We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.

Incentivized

• We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
• We have been able to not waste time on projects our customers are not interested in.
• It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.

Incentivized

• Very simple and intuitive interface.
• Easy to set-up and use - pays off quickly.

Incentivized