ExpressionEngine vs. Miva

ExpressionEngine is a very powerful and flexible content management system. It can handle a simple small business website all the way to a large corporation's website. If you are a business with multiple websites ExpresionEngine can handle that as well with it's Multiple Site Manager. I think ExpressionEngine would be less appropriate for a global large scale business with a magnitude of sites with different regions and languages.

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Miva is a SaaS closed platform. Page builder has bugs and errors, it's not as easy to work with as they say. To work with Miva, you need to work with their professional services or an agency, it's not a cheap platform to make changes to. Has anyone read the latest terms of service update from Miva sent out yesterday 5/21? It's extremely concerning. Miva could shut you off the day after a payment for your subscription fails. Why would they do this to their customers?

Under section C. (ii) Payment Terms: d (ii) Customer shall be in default of this Agreement. If Customer’s Account is not paid in full on the invoice date, Miva reserves the right to interrupt or terminate Customer’s access to and use of the Services and to any other Miva Products and/or Services on the following day. Miva is not responsible for any losses or damages resulting from any interruption or termination of the Services due to outdated or incorrect payment information.

Miva is based in San Diego, CA. Under California law (e.g., California Business and Professions Code § 17200 for unfair business practices), a 24-hour notice period for service suspension could be deemed unreasonable, especially
for a critical business service like an ecommerce platform. Courts often expect “reasonable notice” (typically 5-30 days) to allow the customer to cure the default.

This change isn't lawful and it's extremely concerning to anyone who hosts a website on their platform. No opportunity to cure? They used to have a 15 day grace period to cure. One would wonder why they would be unreasonable
in taking this away when it's best practice throughout the e-commerce industry.

• Content structuring. You can set up channels and fields to hold just about any kind of information imaginable; text, images, videos, numbers, code, etc. You can structure this information any way you want and in any order. You literally create your own information database just the way you want it using a clear, easy online interface.
• Template system. Utter freedom. Need I say more?
• Exensible. There are a lot of add-ons, extensions, and other external modules that extend the core functionality of ExpressionEngine. Need a user management system? Check out the User module at http://solspace.com.

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• The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
• With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
• New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
• Miva corporation provides a high level of free support 7 days a week and 24 hours a day.

• For me, one of the greatest strengths of ExpressionEngine is also one of their weaknesses. There are so many add-ons available (some free, some not) for ExpressionEngine to allow you to do just about anything you want. However, the more add-ons that you use the more you have to deal with when performing updates. For instance, is the add-on compatible with the new version of ExpressionEngine - or even another add-on? What if that add-on gets abandoned by the developer - is there another that can perform the same functionality?
• I think that ExpressionEngine needs to offer more out of the box than it does. Yes, you can get add-ons for just about anything but this adds to the cost. I have a list of add-ons that I use on almost every site which can raise the cost of getting started with a new site by $100-300. So add that to the cost of a license and you're at $400-600 and you haven't even started working on it yet. For instance, I shouldn't have to buy an add-on to allow me to customize the menu for my end-users.
• The membership management feature is seriously lacking. Fortunately, there are add-ons (for an additional cost) to allow you to manage things better.

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• The Miva admin area hasn't been the most user-friendly in the past. However, the admin in the the upcoming new Miva Merchant 9 Release has been completely revamped, is VERY user-friendly, and is formatted for desktop as well as mobile devices.
• Some fairly standard ecommerce functionality like Gift Certificates, Coupons, Sale Prices, etc have previously required third-party modules or template customization. However, many of these features are being built into Miva Merchant upcoming releases.

I'm satisfied with the way that my site runs on EE. My primary concern is that support is now a profit center for EE's publisher and so they've consequently gutted their community support boards. However, a good EE community is developing at StackExchange. At this stage, I don't think that EE is a good choice for an individual site owner. WordPress or SquareSpace would be a better choice unless you have a budget for support.

For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.

ExpressionEngine is very powerful and flexible. With this flexibility comes a bit of a learning curve. There are some great online resources for getting up to speed with EE, but the control panel can be a bit daunting. A lot of EE's installation process involves settings, configurations and flipping of switches. It is tedious, but well worth it as you ultimately have a very robust, secure and scalable CMS. Also, as of version 2.9.2, the control panel isn't responsive natively. You'll want to have a big enough screen to see the full control panel UI. Personally, I think the control panel would benefit from a major overhaul. It would be nice to see the colors and UI controls "modernized" and be able to more effectively customize the layout. Yes, some of this is built-in, and there are third-party add-ons to help, but maybe we'll see more refinement in future versions.

I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.

Never experienced an issue like this with it

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I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.

The admin section would slow to a crawl the larger the tag section grew. There were many areas where better pagination would've helped improve performance. Nothing complicated, which made the lag so frustrating

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I have personally never found any complications when trying to receive support from EllisLab in regards to ExpressionEngine when using the support plans they offer. I have always been responded to promptly and received satisfactory help with whatever my needs were in an extremely timely manner. This makes rating the support offered an easy job for me

I would give 10, but there were a couple of times when I was misinformed and I had to do some unnecessary work. When you have to work on every product individually and then you discover you could have done it in bulk it kind of makes you roll your eyes back. I also have an issue still with some shipping settings that no one seems to understand. But the support team is super friendly, they are trying

After installing the system a few times, you can see a pattern of things that have to be done to work the way you want them (settings, paths, etc.). By knowing what you want, you can put together some scripts that prepare the file system for installation, adjust post installation configuration settings, and install initial templates.

Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.

ExpressionEngine is vastly more flexible than any other content management system I have used to date and the quality of the add-ons are significantly higher than what you find in other directories. The ExpressionEngine community is also very willing and helpful with if you have any questions or run into any issues.

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Each player has positive features and value to add to a business. BigCommerce and Shopify have brand recognition that has lead to them being the more common choice in eCommerce. Overall, they have their place for simple B2C sites, and less complex B2B sites. Miva was the only one where we had access to not only the core of the platform, but every part of our page templates. Most platforms will give you a box to stay in, but Miva lets you define the box, and when it doesn't fit your needs, you can adjust it to bring it where it will benefit your company most. Some of the major benefits that we couldn't find on other platforms: Ability to incorporate APIs at any stage of customer journey Unlimited Custom / Complex Product Configurators and Builders Easy to understand the structure and hierarchy of pages and templates.

Maybe it's scale-able from the content user perspective, but it was very limited from the programmers perspective. So many custom hacks were necessary that it reached a point it would be impossible to upgrade to a newer version

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Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.

• Being able to be recognized as a leader within the ExpressionEngine development community has led to us being sought out by those customers seeking expert guidance.
• We tend to specialize in using ExpressionEngine for our customers, so it has been easier to ramp new resources up on our development process, as well as be able to seek out independent experts to use as sub contractors or freelancers.
• As we have been using ExpressionEngine almost exclusively for a number of years, we have built a reusable repository of proprietary code that makes our development process much more efficient and decreases the effort required for our projects.

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• Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.