If your looking for best-in-class B2B eCommerce features.. look no further.
January 27, 2023

If your looking for best-in-class B2B eCommerce features.. look no further.

Marc Vasquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miva

We use Miva to drive our eCommerce engine for our B2B operations. We have used it to bring our ERP system to our customers in a way they can interact with that is familiar and comfortable. Miva has been a groundbreaking change to how we are able to do business. We have many business units, each working with distributors or agencies in different ways, on top of a large support staff that manages orders. Since we have so many locations and different workflows, we needed something that was flexible. We evaluated many solutions when looking for a platform that could scale with us, and Miva was the clear choice and winner. One of the main drivers of that was the ultimate ability to customize the platform to work for our business and scale. You can adjust and edit all facets of the customer experience and a large number of the backend connections that just wasn't an option in many other platforms. Offering customized products to a different customer base was another headache that we were able to solve easily with Miva. Miva supplied us with the necessary toolset to create great websites.

Pros

  • Customization of the platform is limitless
  • External API options via XML and JSON
  • Easy to learn and program (PHP, JQuery, etc)
  • Solid Architecture - Reliable
  • Invests in the platform for the future

Cons

  • Native Integrations
  • Mobile App
  • Passwordless Login / Wallet
  • Ability to add new websites rapidly
  • Standard language for our ERP to talk to one platform
  • Customization has enabled more return customers
Each player has positive features and value to add to a business. BigCommerce and Shopify have brand recognition that has lead to them being the more common choice in eCommerce. Overall, they have their place for simple B2C sites, and less complex B2B sites. Miva was the only one where we had access to not only the core of the platform, but every part of our page templates. Most platforms will give you a box to stay in, but Miva lets you define the box, and when it doesn't fit your needs, you can adjust it to bring it where it will benefit your company most. Some of the major benefits that we couldn't find on other platforms: Ability to incorporate APIs at any stage of customer journey Unlimited Custom / Complex Product Configurators and Builders Easy to understand the structure and hierarchy of pages and templates.

Do you think Miva delivers good value for the price?

Yes

Are you happy with Miva's feature set?

Yes

Did Miva live up to sales and marketing promises?

Yes

Did implementation of Miva go as expected?

Yes

Would you buy Miva again?

Yes

I feel that in the manufacturing and B2B space, Miva excels. They have the right talent on their team to ensure the technology works and scales with your business. From my experiences, Miva works with you to ensure that there is a fit. They are looking to build a partnership, and they have the ability to really understand your needs and uses. If you have a complex use case, or website need - Miva is the fit. There has not been anything that we have thrown at the platform that it cannot handle in some function. Their API library is constantly expanding, and we have even been able to improve tools that we wrote when we first started with Miva in the new API to get more function and speed. If you are simply looking to dropship goods, offer a very small product catalog, or not customize a template for different types of users, Miva may not be a great fit. Miva can do those things, but it really shines when you are working with large datasets of both customers, orders, products, and images.

Miva Feature Ratings

9.2
Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
10
Website integration
8
Visual customization
10
CMS
5
8.0
Abandoned cart recovery
8
Checkout user experience
8
10.0
eCommerce security
10
8.3
Promotions & discounts
10
Personalized recommendations
7
SEO
8
9.8
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
9
Custom functionality
10

Using Miva

15 - 
Order Entry
Sales
Shipping
Finance
2 - Basic HTML, PHP, JQuery and web development skills.
  • Easy to Use
  • Scalable
  • Works how we need it to
  • Offer customizable kits to customers
  • Allow customers to build and save part numbers on demand
  • New features like Pagebuilder will help us improve marketing efforts and simplicity.

Evaluating Miva and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I needed a solid product that had the features we had to have to go to market.

Miva Implementation

They do a great job of understanding your business, and your assigned a Project Manager that keeps you in the know as the project is moved along.
  • Implemented in-house
Yes - 
  • Fact Finding / Evaluation
  • Wireframe
  • Testing
  • Go Live
Change management was a big part of the implementation and was well-handled - Be sure to include all users that will use the product, or will be affected to ensure early buy-in and notice of things that won't work as expected.
  • User Training
  • Unexpected Problems with External Connected Software

Miva Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Unlimited support is included in our plan.
Yes - Found a bug in a template and they were quick and transparent to help us understand how and when it will be resolved. Development is very transparent with it's users.
One night we had a bot decide to send a lot of traffic to our sites, in an attempt to DDoS our site. Miva's team was alerted at 3am, and began working to mitigate the issue, and keep us informed of what was going on. It was comforting to know that I didn't have to stay awake 24/7 ensuring sites were online. Miva's NOC team is there 24/7/365 and goes the extra mile.
  • Reliable
  • Consistent Answers
  • Knowledgeable Support Reps
  • Truly always ready to help

Relationship with Miva

Sales was amazing to answer our questions, provide demos and connect us with the right people internally to answer any questions we had.
They have truly become part of our business. We rely on them not only to provide a software program, but business support when trying new things in eCommerce.

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