TrustRadius: an HG Insights company

F5 BIG-IQ Centralized Management vs. PagerDuty

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    F5 BIG-IQ Centralized Management

    Score8.8 out of 10
    N/AF5's BIG-IQ provides centralized management of app services and security policies.N/A

    PagerDuty

    Score8.6 out of 10
    N/APagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.

    $25

    per month per user

    Pricing
    F5 BIG-IQ Centralized ManagementPagerDuty
    Editions & Modules
    No answers on this topic
    Professional
    $25
    per month per user
    Business
    $49
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    F5 BIG-IQ Centralized ManagementPagerDuty
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    F5 BIG-IQ Centralized ManagementPagerDuty
    Considered Both Products
    F5
    No answer on this topic
    PagerDuty
    No answer on this topic
    Key User Insights
    Would buy again
    33%
    Would buy again
    5 Answers
    99%
    Would buy again
    158 Answers
    Delivers good value for the price
    40%
    Delivers good value for the price
    4 Answers
    99%
    Delivers good value for the price
    134 Answers
    Happy with the feature set
    20%
    Happy with the feature set
    3 Answers
    96%
    Happy with the feature set
    153 Answers
    Lived up to sales and marketing promises
    11%
    Lived up to sales and marketing promises
    1 Answers
    99%
    Lived up to sales and marketing promises
    95 Answers
    Implementation went as expected
    55%
    Implementation went as expected
    6 Answers
    97%
    Implementation went as expected
    110 Answers
    User Ratings
    F5 BIG-IQ Centralized ManagementPagerDuty
    Likelihood to Recommend
    4.1
    (15 ratings)
    8.6
    (173 ratings)
    Likelihood to Renew
    7.3
    (1 ratings)
    8.8
    (6 ratings)
    Usability
    4.3
    (12 ratings)
    7.3
    (5 ratings)
    Support Rating
    6.4
    (1 ratings)
    9.0
    (86 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (2 ratings)
    User Testimonials
    F5 BIG-IQ Centralized ManagementPagerDuty
    Likelihood to Recommend
    F5
    F5 BIG-IQ Centralized Management works perfectly in Software upgrades and simple daily changes. We are successfully using it to create and or delete objects. It doesn`t works well when we need reports. I usually have to create custom scripts to get a list of objects, for example. Performance is also something that could be improved in Big-IQ
    Incentivized
    Read full review
    PagerDuty
    To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money.
    Read full review
    Pros
    F5
    • Common system level changes like cipher suite customization, ssh protocol settings etc can be pushed to all F5 gear through one click of a button
    • Enterprise standard templates for profiles/protocols etc., can be efficiently managed across F5 gear through a single interface
    Incentivized
    Read full review
    PagerDuty
    • PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
    • PagerDuty help to send alert to mobile calls and Team channel for outage.
    • PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.
    Incentivized
    Read full review
    Cons
    F5
    • There a lack of the going forward to next
    • The second site product does not do what we need and we are forced to write our own scripts
    • Many of the alerting that was in enterprise management is no longer in F5 BIG-IQ Centralized Management
    Incentivized
    Read full review
    PagerDuty
    • When I open PagerDuty the page does look a little cluttered or busy.
    • It would be nice to go to the page with clear and straightforward instructions on what I must address.
    • Ability to change the color background.
    • Add a timer and alarms for tasks that need completed.
    Incentivized
    Read full review
    Likelihood to Renew
    F5
    There is some room for improvement around RBAC. The access to certain features, options and menus is not straightforward and not that granular.
    Incentivized
    Read full review
    PagerDuty
    They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
    Incentivized
    Read full review
    Usability
    F5
    I feel pinning policies are killing you guys when it comes to being able to add multiple LTMs that have different naming conventions.
    Incentivized
    Read full review
    PagerDuty
    The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
    Incentivized
    Read full review
    Support Rating
    F5
    The support is a bit complex and not straightforward. It seems there aren't many engineers supporting this platform. There are many components in the solution that makes it complex for troubleshooting. Documentation needs to be more in depth, and I have opened a few cases around cluster sync issues and objects stalled. In the end I was able to find and fix the problem.
    Incentivized
    Read full review
    PagerDuty
    PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
    Incentivized
    Read full review
    Implementation Rating
    F5
    No answers on this topic
    PagerDuty
    When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
    Incentivized
    Read full review
    Alternatives Considered
    F5
    Of all the centralized Management platforms I have ever used, BIG-IQ is the worst. It constantly breaks and requires fixing in some way or another.
    Incentivized
    Read full review
    PagerDuty
    OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, escalations, and on-call duties in a more organized and dependable way, which fits better with how our teams work daily.
    Read full review
    Return on Investment
    F5
    • Cut costs by requiring less manual hours to manage F5 OS installations
    • Great monitoring and alerting tool for general F5 gear health
    • Provides critical information for capacity planning of the F5 resources
    Incentivized
    Read full review
    PagerDuty
    • Allow our service to be available 24/7 with minimal downtime, improving customer experience
    • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
    • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
    Incentivized
    Read full review
    ScreenShots

    PagerDuty Screenshots

    Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.