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F5 Distributed Cloud WAF (Web Application Firewall) vs. LogMeIn Rescue

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    F5 Distributed Cloud WAF (Web Application Firewall)

    Score9.2 out of 10
    N/AF5 Distributed Cloud WAF leverages F5's Advanced WAF technology, delivering WAF-as-a-Service and combining signature- and behavior-based protection for web applications. It acts as an intermediate proxy to inspect application requests and responses to block and mitigate a broad spectrum of risks stemming from the OW ASP Top 10, persistent and coordinated threat campaigns, bots, and layer 7 DoS.N/A

    LogMeIn Rescue

    Score8.2 out of 10
    N/ALogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…

    $149

    per month

    Pricing
    F5 Distributed Cloud WAF (Web Application Firewall)LogMeIn Rescue
    Editions & Modules
    No answers on this topic
    Remote Device Support
    $149
    per month per seat
    Rescue Enterprise
    Contact Us
    Offerings
    Pricing Offerings
    F5 Distributed Cloud WAF (Web Application Firewall)LogMeIn Rescue
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discount available for annual pricing. Contact sales for Enterprise pricing.
    More Pricing Information
    Community Pulse
    F5 Distributed Cloud WAF (Web Application Firewall)LogMeIn Rescue
    Considered Both Products
    F5
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    178 Answers
    92%
    Would buy again
    146 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    158 Answers
    95%
    Delivers good value for the price
    120 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    174 Answers
    96%
    Happy with the feature set
    152 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    129 Answers
    97%
    Lived up to sales and marketing promises
    92 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    142 Answers
    97%
    Implementation went as expected
    106 Answers
    Features
    F5 Distributed Cloud WAF (Web Application Firewall)LogMeIn Rescue
    Security
    Comparison of Security features of F5 Distributed Cloud WAF (Web Application Firewall) and LogMeIn Rescue
    Feature
    F5 Distributed Cloud WAF (Web Application Firewall)
    -
    Ratings
    LogMeIn Rescue
    9.4
    4 Ratings
    7% above category average
    Role-based user permissions00 Ratings9.44 Ratings
    Remote Administration
    Comparison of Remote Administration features of F5 Distributed Cloud WAF (Web Application Firewall) and LogMeIn Rescue
    Feature
    F5 Distributed Cloud WAF (Web Application Firewall)
    -
    Ratings
    LogMeIn Rescue
    8.4
    209 Ratings
    2% below category average
    File transfer00 Ratings8.6188 Ratings
    Instant message00 Ratings8.1128 Ratings
    Access to sleeping/powered-off computers00 Ratings9.363 Ratings
    Session record00 Ratings8.6144 Ratings
    Annotations00 Ratings8.666 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of F5 Distributed Cloud WAF (Web Application Firewall) and LogMeIn Rescue
    Feature
    F5 Distributed Cloud WAF (Web Application Firewall)
    -
    Ratings
    LogMeIn Rescue
    8.4
    2 Ratings
    4% above category average
    Third-party software integrations00 Ratings8.42 Ratings
    Remote Access
    Comparison of Remote Access features of F5 Distributed Cloud WAF (Web Application Firewall) and LogMeIn Rescue
    Feature
    F5 Distributed Cloud WAF (Web Application Firewall)
    -
    Ratings
    LogMeIn Rescue
    8.6
    6 Ratings
    5% above category average
    Attended device access00 Ratings8.66 Ratings
    Unattended device access00 Ratings7.62 Ratings
    Virtual device access00 Ratings9.11 Ratings
    Multiple-display support00 Ratings8.44 Ratings
    Multiple concurrent sessions00 Ratings9.14 Ratings
    Best Alternatives
    F5 Distributed Cloud WAF (Web Application Firewall)LogMeIn Rescue
    Small Businesses
    No answers on this topic
    TeamViewer
    Score8.6 out of 10
    Medium-sized Companies
    F5 Big-IP Advanced WAF
    Score9.4 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    F5 Big-IP Advanced WAF
    Score9.4 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    F5 Distributed Cloud WAF (Web Application Firewall)LogMeIn Rescue
    Likelihood to Recommend
    9.2
    (180 ratings)
    7.9
    (228 ratings)
    Likelihood to Renew
    7.7
    (11 ratings)
    6.0
    (23 ratings)
    Usability
    9.1
    (3 ratings)
    8.3
    (81 ratings)
    Availability
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.1
    (2 ratings)
    9.1
    (39 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (2 ratings)
    9.0
    (3 ratings)
    Configurability
    9.1
    (1 ratings)
    8.2
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    F5 Distributed Cloud WAF (Web Application Firewall)LogMeIn Rescue
    Likelihood to Recommend
    F5
    It is doing its job effectively, and its scalability is superb. So, if you have a mixed environment with cloud and on-premise systems to protect this product, provide a solution to the challenge. However, its management is more suited to DevOps teams rather than to the ones responsible for on-premise systems, making the management a bit more complex.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
    Incentivized
    Read full review
    Pros
    F5
    • Layer seven attacks are becoming far more common. Traditionally it was always layered three, layer four, where you get an additional firewall, but with the application layer attacks become more frequent, more popular, et cetera. So having the web application firewall protecting us, and then with the recent Log4j, that's the most recent use case when it gave us that instant level of protection whilst we remediated the Log4j that we had that and the F5 Distributed Cloud WAF was protecting us.
    • I have a great relationship with the account manager, my account manager, and I think he drives the best price possible, um, for me, and I'm happy with that price.
    • F5 Distributed Cloud WAF is always innovating and evolving.
    • We run a very competitive proof value where we run numerous competitors against each other, and then we evaluate from that and then make the selection, and F5 Distributed Cloud WAF was the winner.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • To be able to connect through email or through the website.
    • To be able to remotely control our client's computers.
    • To be able to see what is on our clients' screens after a remote session has been established.
    • To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.
    Incentivized
    Read full review
    Cons
    F5
    • Lack of warnings, currently the console does not provide a warning when deleting key-value entry.
    • The web GUI could use some tweaking, currently no undo option when removing exclusion rules.
    • Configuration complexity, currently menus and options are hidden, making it hard to configure vs on prem.
    Read full review
    GoTo formerly LogMeIn
    • By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
    • Copying into excel is difficult. It will deselect things that you have highlighted when copying.
    • Would be nice to make the hierarchy easier when sharing files between clients and us.
    • Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
    • Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
    Incentivized
    Read full review
    Likelihood to Renew
    F5
    We gave it an 8 because it protects our web apps well and is reliable. The WAF is flexible and meets most of our needs. It could improve in user interface and make integrations easier, but overall, it’s a solid and effective security tool for us.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
    Incentivized
    Read full review
    Usability
    F5
    I believe is a solution that was designed from the start to be simple and easy to use. Coming from Imperva, it simply eased the burden and complexity of managing and securing our apps on different environments (cloud and on-prem). It easy to scale and very quick to deploy (as a cloud waf should be), provide us with DevOps integrations, visibility and automatic insights from multiple events that guarantee peace of mind for us analysts and opp managers.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
    Incentivized
    Read full review
    Reliability and Availability
    F5
    Seems no issue
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Log me in has never failed me
    Incentivized
    Read full review
    Performance
    F5
    Unnoticed slowness
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    no complaints
    Incentivized
    Read full review
    Support Rating
    F5
    I never contacted support for this product.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
    Incentivized
    Read full review
    Online Training
    F5
    Online training saves me lots of time
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Implementation Rating
    F5
    Just make sure you origin servers have F5 IPs allowed.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Incentivized
    Read full review
    Alternatives Considered
    F5
    The other one that I've used in the past, they're very similar and I haven't used it recently, so I can't do a side-by-side comparison today. But I can say that F5 does everything we want it to do consistent with what this other product did do and it's got enhanced features and of course we have a long history with F5 as a product set in general.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
    Incentivized
    Read full review
    Scalability
    F5
    Dont see any issue so far
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    it's perfect
    Incentivized
    Read full review
    Return on Investment
    F5
    • The biggest gain for us was speed. Before F5 Distributed Cloud WAF, onboarding a new app to our WAF stack meant manual rule tuning, traffic sampling and regression testing. Right now, we spin up a service, tag it with the right policy and its ready (production ready) within hours
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
    • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
    • The administrative process has been made more efficient by the ability to remotely log into servers.
    Incentivized
    Read full review
    ScreenShots

    F5 Distributed Cloud WAF (Web Application Firewall) Screenshots

    Product screenshotProduct screenshot

    LogMeIn Rescue Screenshots

    Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of The console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of A smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of Remote control of Macs, PCs and Linux/AndroidScreenshot of Reboot sessions and automationScreenshot of The central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.