Fetch vs. Zoho Expense

We use Fetch alongside our website that's built on WordPress. We have some databases set up on our site that pull from Fetch folders, and in some other places on the site, we simply link to files we have stored on our server through Fetch. There is nothing fancy about Fetch—it just gets the job done!

Incentivized

Zoho Expense is wonderful when you have a distributed or remote team or workforce that needs to submit expenses reports throughout the month into a single software and approval system. Zoho Expense does make it easy to train, onboard, and use all of the end-user features for submitting and generating expense reports.

Incentivized

• Consistency: Fetch gives our employees a single portal to enter expenses, avoiding email confusion and lost paperwork.
• Clarity: Fetch allowed us to set up departments with one single 'approver'. This way employees would submit expenses and their boss would get a notification reminding them to review pending expenses.
• Support: It was easy to communicate with humans at Fetch and they were able to help us with questions we had.

Incentivized

• The program will notify users if they have entered a duplicate charge.
• Once the end-users understood that receipts were mandatory, attaching those receipts has become second-nature. The app makes it very easy to do so.

Incentivized

• Multi-currency - you can only submit expenses in USD and pay them back in USD. That hasn't been a problem yet, but I guess we'll have to ask employees to do their own conversion if they submit a non-USD receipt.
• Needs to have employees install the iPhone or Android app

• Could have more default options. Instead of making my users select payment method, allow us to default it to one of the options.
• More room for customization by department. My service department needs different categories of expenses then my sales department.

Incentivized

Probably the easiest Zoho Application to setup, which is to say quite easy. No user has complained about it being difficult. Admin staff like it as well.

Incentivized

The only reason I give Zoho a 9 is because of the issue with the Chart of Accounts skewing every time I export/import. I believe this is due to the fact that I use sub-accounts and Zoho cannot differentiate. Still hoping. :)

Incentivized

In my previous role our company used Concur. Compared to Concur, Fetch is far simpler and easier to implement for a smaller organization like ours.

I've used Concur in the past for managing and submitting expenses. When comparing what I know about Zoho to Concur, Zoho seems to be a more simplified tool focused on simply managing expenses, inputting, tracking, submitting and getting reimbursed. Based on what I know, Zoho gets the job done with no frills.

• Fetch saves us time while working on our website.
• The low cost of Fetch saves on our overall budget.

Incentivized

• We have had some issues with the credit card reconciliation process which has made our monthly accounting / close process. This has been a negative
• Positive ROI is that team members spend less time on expense reports due to the ease of reporting
• Positive ROI is that substantial training and onboarding is not needed due to the features and simplicity.

Incentivized