Zoho Expense is a Great Product - Wonderful ROI
November 22, 2024

Zoho Expense is a Great Product - Wonderful ROI

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Expense

We utilize Zoho Expense for employee reimbursement expense reports. As well as corporation expense reporting for corporate credit cards held by employees. By being able to attach receipts and have the system read them it helps save time. Additionally the policy set up option is really good if you have multiple departments

Pros

  • receipt uploads
  • simple use
  • mileage tracking

Cons

  • creation of policies per department
  • faster OCR
  • easier syncing to credit cards
  • ROI regarding employee reimbursement reports and tracking their submissions
  • tracking the corporate credit card charges per user
  • the cost per use is reasonable
Ease of use for the simple basic options. I wish the there was an option for reimbursement to be marked separately. Example for all corporate credit expense reports with $0 reimbursements still have to be marked as reimbursed in order to be removed from pending reimbursement section. For the cost the features offer benefits
Zoho Expense is on the lower end with limited features however the cost out weights all the fancy features the others have. As they charge way to much and have limited return on investment. The return on investment for the other platforms is only worth it when operating large scale operations. Zoho Expense is a great product

Do you think Zoho Expense delivers good value for the price?

Yes

Are you happy with Zoho Expense's feature set?

Yes

Did Zoho Expense live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Expense go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho Expense again?

Yes

easy of use for the end users as well as to manage. The option to add new categories (expenses) and have the end users use them immediately is wonderful. The ease of creating a new user as well as customer support has been great. The customer support while having issues has been quick to resolve any issues.

Zoho Expense Feature Ratings

Expense Management
8.0
Employee Expense Reporting
8
Corporate Card Reconciliation
8
Payment Management
7.1
Customizable Approval Policies
8
Financial Document Management
8
Payment Status Tracking
8
Payment Audit Trail
8
Duplicate Bill Detection
8
Advanced OCR
5
Electronic Funds Transfer
5

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