Formerly from Blackbaud and based on the former MicroEdge FIMS product, FIMS is a software solution used to manage requests, approvals, and declinations for grantmaking and scholarships.
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YourCause
Score 8.5 out of 10
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YourCause is a SaaS-based platform that is a fully hosted and managed solution used to engage employees in volunteering, giving, and sustainability initiatives, along with helping grants administrators manage corporate and foundation philanthropic programs.
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Pricing
FIMS
YourCause
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FIMS
YourCause
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Product pricing varies based on company needs and employee size.
It is really a matter of priority. I can see situations where GIFTS Classic is a very strong option! Once an organization determines its priorities then it should definitely consider GIFTS to see how well it compares with mission critical functionality.
MicroEdge was chosen for the foundation before I arrived. It had caused many problems and headaches since it was first implemented. Our Executive Director hated the software and spent five years convincing the Board of Directors to allow her to change it. Upon my departure, the …
I believe a company starting out with a whole new database may take advantage of MicroEdge GIFTS. However, GIFTS would not work well for an organization which is transferring their old data onto the platform. GIFTS does not update well as time passes and data would most likely be lost and/or corrupted. I have not worked with the newest GIFTS online, so I do not know if that process would be smooth or not, but from what my coworkers told me upon hire, it seems GIFTS was very difficult to customize online. When attempting to use GIFTS online, our organization was told that we'd have to pay an invoice of several thousand dollars to change three words in a paragraph on the online system. Lastly, and most importantly, we found MicroEdge's customer service to be nearly impossible to reach, rude, and never helpful when help was sought out. Organizations which would need help with the program should not expect to be serviced in a timely or helpful manner.
It is a great solution for a company that is looking to have a one-stop shop for employee volunteering and giving. It integrates with VolunteerMatch and Workday which is very helpful as the former feeds community volunteer opportunities to our company portal, and the latter is how payroll deductions get processed
GIFTS Classics does a very good job of processing transactions. You can track workflow and enter/change important information along the lifecycle.
My favorite feature is the ability to select almost any field within the database and organize how it will be viewed, either within the system or when exported to Excel. You can relabel the column headers, sort, switch the order, stack fields, and capture all the information that will help in both processing and decision making.
I find the ability to create a wide range of templates that can then be generated and stored through the document manager tool to provide great efficiency and reduce opportunity for error.
"Automation" of the matching gift request process and gives employees the ability to "self-serve" by making the request directly when the make a financial gift.
It also allows the employee to track their own giving so they know what they've used (or donated) and how much is still available for matching. It further allows
employees to dictate the amount of the match request, regardless of what their actual donation might have been.
Automated communication emails when employees sign up for events or change their participation status.
Reporting - volunteer event participation data, charities supported, etc. Easy to get lots of data.
It is easy to use but if there is an error or something is not working correctly, it does not tell you where the error is. The site will just simply not let you publish or move on and it can be very frustrating to try and find the problem, especially when it is something very minor.
We do have issues with having to reload pages when we are working on reports or engagement tiles. If we dont reload something the information that we have been working to input in to the site or the reports do not save. This can be frustrating when we are on time constraints
I typically receive a response to an inquiry within an hour or two, if not sooner. Most tech support people are knowledgeable about our problems, and if not, they will escalate to the proper person.
Our account manager has been great - she is quick, takes very detailed notes, and is proactively staying on top of issues and outstanding items. The support team answering the chat and email is also very fast and responsive. Some tickets that we have opened have taken a long time to be resolved; hence the 9 rating instead of a 10
It was a little challenging doing training on line i think in person may have been a little easier. we also did training before we had access to certain things so when the time came to use that training we had questions that came up that were not apart of the initial training.
We had a relatively smooth implementation with the exception of some SSO issues that should have been easy to resolve. The fact that they cannot clone their DEV/QAS environment into Production leaves it wide open for human error. The other surprise we had was in implementing payroll integration. They were not able to help with ADP integration, which we were led to believe.
It is really a matter of priority. I can see situations where GIFTS Classic is a very strong option! Once an organization determines its priorities then it should definitely consider GIFTS to see how well it compares with mission critical functionality.
Our employees love the platform, for the most part. It takes our associates some time to launch the CSRconnect platform, and we can't determine if that is a firewall issue with SSO causing the delay in CSRconnect loading or a connection issue on the vendor's side.
We need to spend more time in the reporting and Tableau features, but our account manager Alexandra Harland has really helped us pull reporting when needed, She has also been very good about recording trainings and sharing those trainings with us after so we can easily reference them.
Payroll has been a constant issue between the vendor's team and our team; after a few months of trying different things because we were experiencing exceptions with every report, we finally just in October pulled a report with no exceptions.
