1. Home
  2. Corporate Social Responsibility (CSR) Software
  3. YourCause CSRconnect Reviews
  4. User Review of YourCause CSRconnect
CSRconnect has helped us reach global employee volunteers
August 06, 2019

CSRconnect has helped us reach global employee volunteers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CSRconnect

CSRConnect is managed by our community relations department but used across our entire global employee base. This allows us to have a global platform for volunteerism.
  • Fairly intuitive flow for users.
  • Ability to add photos to showcase project ideas, past projects to help inspire engagement.
  • Regular updates to try to accommodate for client requests.
  • Emails are not fully customizable and as such can be confusing to our users since some terminology used in the offering doesn't match our internal language.
  • Team seems slow to fix some issues related to usability.
  • Database isn't as clean as expected-duplicate orgs, internal orgs not as robust as expected.
  • The reporting is tricky. Currently two systems. They are working on streamlining this.
  • We have been able to more accurately track global volunteerism.
  • Having an online platform for employees to organize their team volunteer projects has been wonderful. They are either doing more of them (we are so busy) or they were always doing all these activities but we are just finally aware of them because there is a platform to use now.
  • Reporting is not as flexible nor robust as we need it. Still doing many manual steps to get the data how we need it.
Our employees really like it! Of course we are closer to it and see a few flaws, but it is better than what we had before which was a spreadsheet!
Our account manager is awesome!
Implementation is a very tricky, hard and long process. There are smart people to help with the CSRConnect implementation but I think they could use a bit more transparency and project planning skills--create a full calendar of who does what and when and share that between the implementation team and the client to keep things on track.
The structure of each client having a designated account manager that you can meet with at least on a weekly basis is great, as long as you have a great account manager like we do. There are enhancements to usability that I don't think the engineering team addresses quickly enough. They need more system users on that team to inform them of work to be done.