4 Reviews and Ratings
302 Reviews and Ratings
Its good for a company that wants employees to see their available PTO and request it themselves. it's easy for each employee to clock in and out. The supervisors can have access to all their employees and see who is working at any given moment. It's a pretty good system.Incentivized
The most recent example I have was dealing with a former employee who also moved out of state. In my past experiences, updating employee addresses and resending W-2's is a constant aggravation felt at the end of every fiscal year. With Gusto I could direct the employee over the phone on how to reset their password and walk through the process of how to obtain the information herself.
Exception handelingAutomatic email reportsIntegrates very well with payroll systemExtremely well in working out employee benefit accruals
The self-service aspect of the software is very nice. We rarely need to get customer service involved.For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.Incentivized
It can be hard to tell when the last time your PTO was updated.If you forget to clock in - you need a supervisor to approve your request.Incentivized
Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.Incentivized
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.Incentivized
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.Incentivized
In terms of GUI, Gusto is well-made. It's much prettier than APS and Bamboo. Bamboo and APS both have a lot more capability and, thus, are a little more complicated to use. Bamboo does not have a built-in payroll, though they do have a partner. We ultimately ended up going with APS instead of Gusto.Incentivized
Increased employee efficiency.
Saves me time and time is money so I've definitely saved money using Gusto over other payroll providers401k integration was not a good fit for my size company unfortunately, which I was disappointed about initially, but if you are a larger company it could be an excellent asset to your benefits structure for your teamHas increased employee retention because of its ease of useIncentivized