Workday Human Capital Management is a cloud-native system offering a globally
consistent user experience. Workday HCM is part of an intelligent, unified system with other
Workday products.
Fiorano would be a good choice for small-medium businesses that need integration capabilities with clients but don't want to carry the burden of an in-house development team. The software can be used by technical non-developers and the organization offers professional services to get you off the ground. For larger organizations that have an in-house development team and a wealth of internal resources, other "enterprise grade" middleware/ESB solutions may be more applicable.
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Large organizations with extensive back-office support functions. With that in mind, WD is a great HCM system for mastering and controlling downstream data and providing strong support. Where WD falls short is the front-end user experience. If your intent is for the average Jane/Joe to use the system, you will find them frustrated or disappointed.
Fioranio's underlying design is very good. In the event of a sudden shutdown, it would - in theory - be able to recover messages that were in-flight.
The visual design surface is very appealing and provides a very quick and easy way to decipher data flows. It has a definite advantage over traditional develop and document processes where documentation tends to be out of date. With Fiorano, the flow is already visualized in a relatively easy to understand way.
One thing that Fiorano had over some competitors was connections into our AS400 data queues. Not all middleware solutions have that - which is a boon for organizations that still run an iSeries in the back-end.
The support people are generally very well educated and easy to get a hold of if you have a support agreement in place.
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I think what it does is not having worked on the side of talent acquisitions. Whenever we have a job interview, for example, you can go right there, you can put in everything in Workday Human Capital Management. If I need to go in and see what a coworker put in or notes all that, I can document everything there in Workday Human Capital Management. I think the other thing that makes it a lot easier is for performance management, goal setting. All these things can be done right there in the platform and it just makes it easier. So to store documents, I can do that. I mean it is like a one-stop shop all in one, so it's excellent.
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Fiorano scalability was a problem for us - specifically we were told about a limit of the number of components that could be run on a single server. This was not explained during the pre-sales and is a serious limitation of the platform.
Some of the components in Fiorano are just poorly implemented. For instance, we used the FTP component to download a large multi-GB file. Apparently, that component requires equal RAM to file size. So, if you download a 10GB file, you'll need at least 10GB of RAM to do so.
Stability was also problematic for us - some of the components or entire data flows would suddenly stop for no reason. At time they coudln't even be restarted and we were forced to restart the Fiorano service. Not an ideal situation to be in for mission critical data flows.
Consistency is a problem for the components in Fiorano. There are wide ranges of design variations in the UI between components. Even in the same component, it could be the case that you'd have to switch back to the "old" component UI to view certain important settings. This made development more difficult.
3rd party support doesn't exist - perhaps it isn't popular enough? There isn't a community supporting Fiorano which means that problems require you to go to a support person.
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It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
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In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult. • Training scenarios are not very real
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
It was implemented before my joining the company. At my last company, we used Workday professional services.
Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.
Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
We are evaluating options such as Apache Nifi as a possible replacement for our Fiorano data flows. We've also used PilotFish technologies that has been able to fit the same use cases as Fiorano (minus the visual component). Generally the products mentioned above excelled in areas of stability and through-put compared to Fiorano, but none have been able to consolidate our ESB components into a single platform.
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Workday is an incomplete product, by this I mean it must work alongside other products and does not work by itself. Trying to make several different products work smoothly together becomes very challenging. As compared to ADP products, when purchased all together work very well all together. Also, ADP has extensive Training programs and extensive Customer Support. So ADP's products are far superior to Workday's products in my opinion.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system. Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Fiorano added another piece of complexity to our ESB solution but has not pulled its weight as far as ROI. As we started ramping up on the product, it continued to show it's short-comings and we are working now to ramp it down. Overall, it has not been a positive experience.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
To get the most value out of all possible automation in Workday you really need to use a lot of their modules, otherwise you may not be able to solve for some pretty important and necessary needs.
The system maintenance is way more than what I have seen with some other systems and therefore you need a quite large team dedicated to it.
The ability to automate a lot of administrative tasks and the ability for employee and manager self-service definitely create a lot of opportunity for HR to spent time and effort elsewhere. A lot of the automation that can be leveraged in Workday also allows for eliminating third party vendors as well as the cost of their maintenance and integrations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
