Flexible, Customizable and Intuitive
December 10, 2018
Flexible, Customizable and Intuitive
Score 9 out of 10
- Human Capital Management
- Leave and Absence, Compensation, Benefits, Time Tracking
Overall Satisfaction with Workday Human Capital Management
We use HCM across our entire organization globally. It provides a user friendly way to access information about employees and the organization based on each user's security access. Paired with some of the other modules offered by Workday, HCM is a powerful tool for employee and manager self- service in a wide range of tasks such as personal data entry, review and acknowledgment of company policy documents, time tracking for Non-exempt and overtime eligible employees and managing time off. We also use HCM to bring in sophisticated automation of administrative HR tasks such as fulfilling verification of employment requests or electronic I-9 verifications, and fostering collaboration across various business functions, through approval workflows, notifications and inbox "to do" and "review" tasks for various stakeholders.
- Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
- Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
- Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
- Language translations of custom data fields and business processes across different modules are not available and each client has to maintain these on their own. This can significantly challenge system adoption and utilization, in countries where English is a second language.
- Limited ability to customize system generated error messages (often heavy of technical jargon) leads to inability for the end user to self-service in resolving simple transactional issues and causes a high volume of escalations to the system support team.
- Inability for the system to handle multiple transactions with the same effective date and determine what would be the most up to date information based on the timestamp of each transaction. This creates a constant need for data corrections, cancellations or rescinding of transactions to accommodate entry of additional information effective dated on the same day or users have to future date transactions to avoid conflict.
- To get the most value out of all possible automation in Workday you really need to use a lot of their modules, otherwise you may not be able to solve for some pretty important and necessary needs.
- The system maintenance is way more than what I have seen with some other systems and therefore you need a quite large team dedicated to it.
- The ability to automate a lot of administrative tasks and the ability for employee and manager self-service definitely create a lot of opportunity for HR to spent time and effort elsewhere. A lot of the automation that can be leveraged in Workday also allows for eliminating third party vendors as well as the cost of their maintenance and integrations.
I like because it allows for a lot flexibility and design of sophisticate workflows that fit a company's needs. It also supports very well employee and manager self- service which is a huge plus.
Workday HCM requires constant and a lot of HRIS support and in the event that a company cannot afford to staff accordingly it may create a lot of frustration. The system allows for a lot of flexibility in customizing and automating processes; however, that also requires constant maintenance by an experienced technical team. Workday HCM is a great solution for companies that are looking to capitalize on employee and manager self-service, standardization of practices, compliance and automation.