TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FirstSpirt CMS

    Score7.2 out of 10
    Enterprise companies (1,001+ employees)
    FirstSpirit CMS is an enterprise Content Management platform for creating, governing, and publishing digital content across websites, applications, and other delivery channels. It combines visual authoring, developer tooling, workflow controls, and content-delivery options for organizations managing multilingual and multisite digital estates.N/A

    SAP Engagement Cloud

    Score6.6 out of 10
    N/ASAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique customer engagement experiences by connecting real-time customer insights with the operational signals that run the business.N/A
    Pricing
    FirstSpirt CMSSAP Engagement Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FirstSpirt CMSSAP Engagement Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    FirstSpirt CMSSAP Engagement Cloud
    Considered Both Products
    Rezolve Ai Limited
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    15 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Features
    FirstSpirt CMSSAP Engagement Cloud
    Security
    Comparison of Security features of FirstSpirt CMS and SAP Engagement Cloud
    Feature
    FirstSpirt CMS
    8.9
    25 Ratings
    8% above category average
    SAP Engagement Cloud
    -
    Ratings
    Role-based user permissions8.925 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of FirstSpirt CMS and SAP Engagement Cloud
    Feature
    FirstSpirt CMS
    8.0
    22 Ratings
    2% above category average
    SAP Engagement Cloud
    7.0
    7 Ratings
    9% below category average
    API7.819 Ratings7.07 Ratings
    Internationalization / multi-language8.120 Ratings00 Ratings
    Role-based workflow & approvals00 Ratings6.04 Ratings
    Customizability00 Ratings6.07 Ratings
    Integration with Salesforce.com00 Ratings7.04 Ratings
    Integration with Microsoft Dynamics CRM00 Ratings9.02 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of FirstSpirt CMS and SAP Engagement Cloud
    Feature
    FirstSpirt CMS
    8.1
    27 Ratings
    3% above category average
    SAP Engagement Cloud
    -
    Ratings
    WYSIWYG editor7.726 Ratings00 Ratings
    Code quality / cleanliness7.626 Ratings00 Ratings
    Admin section8.325 Ratings00 Ratings
    Page templates8.427 Ratings00 Ratings
    Mobile optimization / responsive design8.425 Ratings00 Ratings
    Publishing workflow8.527 Ratings00 Ratings
    Form generator7.823 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of FirstSpirt CMS and SAP Engagement Cloud
    Feature
    FirstSpirt CMS
    7.9
    27 Ratings
    5% above category average
    SAP Engagement Cloud
    -
    Ratings
    Content taxonomy7.725 Ratings00 Ratings
    SEO support8.524 Ratings00 Ratings
    Bulk management8.122 Ratings00 Ratings
    Availability / breadth of extensions7.321 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of FirstSpirt CMS and SAP Engagement Cloud
    Feature
    FirstSpirt CMS
    -
    Ratings
    SAP Engagement Cloud
    6.5
    8 Ratings
    17% below category average
    WYSIWYG email editor00 Ratings7.36 Ratings
    Dynamic content00 Ratings8.06 Ratings
    Ability to test dynamic content00 Ratings4.07 Ratings
    Landing pages00 Ratings8.03 Ratings
    A/B testing00 Ratings7.07 Ratings
    Mobile optimization00 Ratings6.07 Ratings
    Email deliverability reporting00 Ratings6.38 Ratings
    List management00 Ratings4.38 Ratings
    Triggered drip sequences00 Ratings7.75 Ratings
    Lead Management
    Comparison of Lead Management features of FirstSpirt CMS and SAP Engagement Cloud
    Feature
    FirstSpirt CMS
    -
    Ratings
    SAP Engagement Cloud
    6.5
    5 Ratings
    20% below category average
    Lead nurturing automation00 Ratings6.05 Ratings
    Lead scoring and grading00 Ratings7.04 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FirstSpirt CMS and SAP Engagement Cloud
    Feature
    FirstSpirt CMS
    -
    Ratings
    SAP Engagement Cloud
    6.9
    8 Ratings
    8% below category average
    Dashboards00 Ratings7.78 Ratings
    Standard reports00 Ratings7.08 Ratings
    Custom reports00 Ratings6.07 Ratings
    Best Alternatives
    FirstSpirt CMSSAP Engagement Cloud
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Square Online
    Score7.7 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FirstSpirt CMSSAP Engagement Cloud
    Likelihood to Recommend
    8.6
    (30 ratings)
    7.7
    (10 ratings)
    Likelihood to Renew
    9.1
    (5 ratings)
    9.9
    (2 ratings)
    Usability
    8.2
    (16 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (27 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (15 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    5.0
    (1 ratings)
    Product Scalability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    FirstSpirt CMSSAP Engagement Cloud
    Likelihood to Recommend
    Rezolve Ai Limited
    Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
    Incentivized
    Read full review
    SAP
    Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
    Incentivized
    Read full review
    Pros
    Rezolve Ai Limited
    • Build & manage digital experiences without dependency on your IT team
    • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
    • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
    Read full review
    SAP
    • It has the ability to reach maximum market chains.
    • It helps to keep our customer’s data confidential in any means.
    • It encourages one-to-one customer engagement which has helped us developing more trust in our customers.
    • It is targeting the required and interested audience for the organization.
    Incentivized
    Read full review
    Cons
    Rezolve Ai Limited
    • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
    • Integration with 3rd party digital asset management tools would be great.
    • Smoother integration with source control would be nice.
    Incentivized
    Read full review
    SAP
    • The email and content builder is significantly worse than other email marketing platforms I've used
    • Emails campaigns cannot be used in more than one automation flow
    • Amount of emails collected and being sent for smart insight are inaccurate
    • I've rarely completed a task without some type of user interface error
    • Customer service mostly directs you to help center on website
    • You have to pay extra for training
    • You have to pay extra for reporting in which the system cannot provide
    • Lengthy contract with a high price tag
    Read full review
    Likelihood to Renew
    Rezolve Ai Limited
    None of our Crownpeak clients are currently thinking about replatforming.
    Read full review
    SAP
    We have no intention of changing Emarsys
    Incentivized
    Read full review
    Usability
    Rezolve Ai Limited
    Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Reliability and Availability
    Rezolve Ai Limited
    We have never encountered any issues with the availability.
    Read full review
    SAP
    No answers on this topic
    Performance
    Rezolve Ai Limited
    Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Rezolve Ai Limited
    Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    In-Person Training
    Rezolve Ai Limited
    We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
    Read full review
    SAP
    No answers on this topic
    Online Training
    Rezolve Ai Limited
    My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
    Read full review
    SAP
    No answers on this topic
    Implementation Rating
    Rezolve Ai Limited
    SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
    Read full review
    SAP
    No answers on this topic
    Alternatives Considered
    Rezolve Ai Limited
    I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
    Incentivized
    Read full review
    SAP
    Emarsys is the email specialist service giver for our whole association. We use it to send custom and mass messages to our clients across three distinct business divisions. Email advertising is one of our greatest income driving channels due to focusing on limitations from deals regions. We can arrive at our clients through email with pertinent data and advancements, all driving income for the business. I have not used any other product marketing automation services.
    Incentivized
    Read full review
    Scalability
    Rezolve Ai Limited
    In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
    Read full review
    SAP
    No answers on this topic
    Return on Investment
    Rezolve Ai Limited
    • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
    • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
    • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
    Incentivized
    Read full review
    SAP
    • From proficient and fast information assortment and converging to changing crude data into significant experiences, Emarsys gives you an answer that allows you to associate with your clients at an extremely close to home level and utilize that to additionally develop your business.
    • Reliable and giving cost effective services.
    Incentivized
    Read full review
    ScreenShots