Enterprise-level CMS platform with all the tools in one place

Their support replies quickly and they have a portal where you can track your issues. They are willing to get on the phone with you and work through complex issues and their sales team will assist as well. They actually pay attention when you bring up issues and will offer workarounds and occasionally emergency patches when needed. They are not scared to dig into your specific implementation with experts on the phone or in person to get something resolved.

Crownpeak is great for a company with a marketing team that wants to build sites in a competitive environment where their conversion rates matter and where they are looking for an edge through personalization or optimizing their content. It is also best suited for sites with a lot of content that you need to manage.

It is less appropriate for very small sites or sites where the design is more important than the content. It can be used for small sites but it is overkill for them and there are open-source options to use instead. Similarly, in a site like a portfolio site for a designer, you would have an easier time building exactly what you want outside of a CMS platform.

We typically go from signing a contract to launching a site in 3-6 months, including a lot of time on content creation and strategy that have nothing to do with the actual implementation of the site within the tool. Before that, we had some large enterprise sites that went a year before launching, so this was a massive win for us in terms of speed. Again, the biggest difference here is in big sites, which is why the tool is better for those sites.