Worldpay from FIS vs. HighRadius Autonomous Receivables

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

Incentivized

[HighRadius Collections Cloud] is well suited for [a] multitude of businesses. It's a well-versed system that uses your current data to help drive automation with the receivables. [It] also uses analytics to help drive forecasting. Businesses need to realize [their] data is what drives [the] program, so [they] need to ensure [the] dataset is valid before trying to convert over to [HighRadius Collections Cloud]. Existing ERP is driving what [HighRadius Collections Cloud] can or can not do.

Incentivized

• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

Incentivized

• Creates scoring for working worklists
• Able to send out statements and emails electronically
• Segment customer accounts
• Better reporting

Incentivized

• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

• More out of the box functionality
• Quicker turnaround times with IT department
• Tiered level support for IT tickets

Incentivized

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Incentivized

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

Incentivized

ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

[HighRadius Collections Cloud] encompasses several modules that interact with one another. This allows the data to talk between the different modules, this [is] one of the main strengths of [HighRadius Collections Cloud].

Incentivized

• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

Incentivized

• Has helped drive down DSO
• Reduced staffing
• Allowed us to better segment customer accounts

Incentivized