Fiserv eBill Distribution (Biller Direct) vs. Flywire

This application is well suited for any organization, or area processing large volumes of payments. We utilize it to assist with the processing of lockbox, and loan payments.

Incentivized

Many of our international students studying at our institution are financially supported by their parents in their homeland. In other words, they rely on their families for payment of their class fees. So, Flywire makes international payments convenient by making payment by visiting our college website and finding the Flywire payment option. Some prefer this method over credit card payments or by wiring money to the student's bank account in the U.S., which creates a whole additional step in making payments.

Incentivized

• The application is very user-friendly.
• Easy set up, and integration.

Incentivized

• It accepts a wire transfer from virtually all nations outside the U.S.
• The customer service support is helpful.
• Once payment information in our system is updated, it allows for payment for classes from overseas to run smoothly.

Incentivized

• Limitations on reporting/monitoring capabilities.

Incentivized

• Delay time could be shortened between the actual time of payment and the confirmation of payment.
• It could allow for the payer to pay more than the outstanding balance without rejecting additional amounts of money.
• Refund information by way of Flywire is a little vague.

Incentivized

Flywire is relatively simple to use with much quicker response time when it comes to customer support.

Incentivized

• The application has assisted with eliminating the need for over half of our payments received to be processed manaully..
• The application has also assisted with eliminating wasted costs on paper and mailing resources.

Incentivized

• Cannot think of any negative impact
• A good number of students are using Flywire to pay for their classes, so it is growing in popularity
• It reduces the amount of foot traffic at the cashier / payment office when it comes to issues involving payment of classes.

Incentivized