Fiserv eBill Distribution (Biller Direct) vs. NetSuite ERP

This application is well suited for any organization, or area processing large volumes of payments. We utilize it to assist with the processing of lockbox, and loan payments.

Incentivized

Well suited for situations where business is growing and already fairly large, with a need for a very customized experience, and has the time and money to implement correctly. This is less suitable for smaller businesses that cannot afford the time and resources to invest in this, and it would not meet their needs very easily.

Incentivized

• The application is very user-friendly.
• Easy set up, and integration.

Incentivized

• Revenue recognition. We get information from Salesforce and we build the revenue recognition engine that I'm really pleased. We avoid a lot of manual work by doing this.
• We send out invoices electronically from the system. We use it for the fixed asset now with the new lease opinion that we just adopted in January 2022. We leveraged technology, specifically the features in NetSuite to help us account for that.

Incentivized

• Limitations on reporting/monitoring capabilities.

Incentivized

• Certain exports out of the system. There are some pages that you can export to Excel and some pages you can't, I don't know why. So it seems like it should be all functionalities there.
• Some of the bank feeds have broken quite a bit and I'm not sure why. So we have to constantly go in there and readjust that on the reconciliation tab. I know that's new and robust and it's going well. It's more of taking out GL data instead of what's remaining in that account. As far as if I'm looking at a rec for a particular asset, I know there's GL data that goes through there. What I want to know is what's the balance in that account made up of as far as what's remaining there. So that's the kind of stuff I would buy with advice.

Incentivized

NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.

Incentivized

Usability overall of Netsuite ERP is quite good, it is one of those interfaces that you get used to and therefore know where things are, or get used to putting things through in a certain way, however I am pretty sure there is a lot of hidden functionalities I am not aware of. The overall look and feel isn't very modern - you get the idea that a lot of things have been created but not ever re-reviewed. Fonts are small, lots of text everywhere etc. Not the most navigable. Some features don't ever seem to work properly i.e. copying of past months of timesheets or filtering back through older purchase requests to find information on previous purchase orders raised and their procurement process status - to get this information I have to view through an integration with Power BI. This may be my own companies' set up, but when I try to use the filters on NetSuite ERP it's pretty hard and doesn't ever seem to work.

Incentivized

It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.

Incentivized

I would like to give 8 rating for NetSuite support and reason for that is below: Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.

Incentivized

I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.

Incentivized

We came from an AS400 system. NetSuite is supremely advanced and more capable than our old system. We initially selected NetSuite for its reporting and analytics capabilities. From there, we looked at its automation and manufacturing capabilities. It has really outclassed our old system at every turn—it is not even close.

Incentivized

We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.

• The application has assisted with eliminating the need for over half of our payments received to be processed manaully..
• The application has also assisted with eliminating wasted costs on paper and mailing resources.

Incentivized

• I would say it has been a great ROI. I'm fairly new to Titan, but I will say especially at my last company, which is a retail company, the ROI was almost immediate because the systems that they were using were really suffering and it was affecting the bottom line. So NetSuite was a savior for them, really in the most literal sense. They would not have survived very much longer on the systems that they had. So to go to something like NetSuite where everything was all together in one platform was a huge advantage. And it didn't take long for us to realize that investment was well worth it.

Incentivized