5 Ratings
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Score 1.3 out of 100
5 Ratings
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Score 8 out of 100

Likelihood to Recommend

Fiserv (First Data) - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Fiserv (First Data) - ICICI Merchant Services
Paddle
8.7
Product catalog & listings
Fiserv (First Data) - ICICI Merchant Services
Paddle
9.0
Product management
Fiserv (First Data) - ICICI Merchant Services
Paddle
9.0
Branding
Fiserv (First Data) - ICICI Merchant Services
Paddle
7.6
Mobile storefront
Fiserv (First Data) - ICICI Merchant Services
Paddle
9.5
Product variations
Fiserv (First Data) - ICICI Merchant Services
Paddle
9.0
Website integration
Fiserv (First Data) - ICICI Merchant Services
Paddle
10.0
Visual customization
Fiserv (First Data) - ICICI Merchant Services
Paddle
6.5
CMS
Fiserv (First Data) - ICICI Merchant Services
Paddle
9.0

Online Shopping Cart

Fiserv (First Data) - ICICI Merchant Services
Paddle
9.7
Abandoned cart recovery
Fiserv (First Data) - ICICI Merchant Services
Paddle
9.5
Checkout user experience
Fiserv (First Data) - ICICI Merchant Services
Paddle
10.0

Online Payment System

Fiserv (First Data) - ICICI Merchant Services
Paddle
10.0
eCommerce security
Fiserv (First Data) - ICICI Merchant Services
Paddle
10.0

eCommerce Marketing

Fiserv (First Data) - ICICI Merchant Services
Paddle
8.5
Promotions & discounts
Fiserv (First Data) - ICICI Merchant Services
Paddle
8.0
Personalized recommendations
Fiserv (First Data) - ICICI Merchant Services
Paddle
9.0

eCommerce Business Management

Fiserv (First Data) - ICICI Merchant Services
Paddle
9.0
Multi-site management
Fiserv (First Data) - ICICI Merchant Services
Paddle
10.0
Order processing
Fiserv (First Data) - ICICI Merchant Services
Paddle
10.0
Inventory management
Fiserv (First Data) - ICICI Merchant Services
Paddle
8.0
Custom functionality
Fiserv (First Data) - ICICI Merchant Services
Paddle
8.0

Pros

Fiserv (First Data) - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Cons

Fiserv (First Data) - ICICI Merchant Services

  • [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
  • Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.
Anonymous | TrustRadius Reviewer

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Alternatives Considered

Fiserv (First Data) - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Return on Investment

Fiserv (First Data) - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Pricing Details

Fiserv (First Data) - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Fiserv (First Data) - ICICI Merchant Services
1.1
Paddle
9.3

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