13 Ratings
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Score 4.9 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Feature Set Ratings

    Online Storefront

    Fiserv (First Data) - ICICI Merchant Services

    Feature Set Not Supported
    N/A
    4.6

    Paddle

    46%
    Paddle ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Product management

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Bulk product upload

    N/A
    0 Ratings
    4.0
    40%
    3 Ratings

    Branding

    N/A
    0 Ratings
    5.4
    54%
    5 Ratings

    Mobile storefront

    N/A
    0 Ratings
    4.0
    40%
    5 Ratings

    Product variations

    N/A
    0 Ratings
    2.5
    25%
    4 Ratings

    Website integration

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Visual customization

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    CMS

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Online Shopping Cart

    Fiserv (First Data) - ICICI Merchant Services

    Feature Set Not Supported
    N/A
    6.3

    Paddle

    63%
    Paddle ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Checkout user experience

    N/A
    0 Ratings
    6.3
    63%
    6 Ratings

    Online Payment System

    Fiserv (First Data) - ICICI Merchant Services

    Feature Set Not Supported
    N/A
    5.7

    Paddle

    57%
    Paddle ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    5.7
    57%
    5 Ratings

    eCommerce Marketing

    Fiserv (First Data) - ICICI Merchant Services

    Feature Set Not Supported
    N/A
    5.6

    Paddle

    56%
    Paddle ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.3
    83%
    5 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    4.0
    40%
    3 Ratings

    SEO

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    eCommerce Business Management

    Fiserv (First Data) - ICICI Merchant Services

    Feature Set Not Supported
    N/A
    4.4

    Paddle

    44%
    Paddle ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    4.5
    45%
    3 Ratings

    Order processing

    N/A
    0 Ratings
    6.3
    63%
    6 Ratings

    Inventory management

    N/A
    0 Ratings
    4.7
    47%
    4 Ratings

    Shipping

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    5.5
    55%
    3 Ratings

    Attribute Ratings

    • Paddle is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    3.7

    Fiserv (First Data) - ICICI Merchant Services

    37%
    7 Ratings
    4.4

    Paddle

    44%
    6 Ratings

    Likelihood to Recommend

    Fiserv

    The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
    Read full review

    Paddle

    I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
    Read full review

    Pros

    Fiserv

    • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
    • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
    • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
    Read full review

    Paddle

    • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
    • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
    • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
    • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
    Read full review

    Cons

    Fiserv

    • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
    • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
    Read full review

    Paddle

    • Analytics could support more flexible analysis of reported data and better custom events.
    • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
    • Sometimes communication from their front line support staff has gone to the wrong address.
    Read full review

    Pricing Details

    Fiserv (First Data) - ICICI Merchant Services

    Starting Price

    Editions & Modules

    Fiserv (First Data) - ICICI Merchant Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Paddle

      Starting Price

      $0

      Editions & Modules

      Paddle editions and modules pricing
      EditionModules
      Customcustom pricing1

      Footnotes

      1. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Fiserv

      First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
      Read full review

      Paddle

      We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
      Read full review

      Return on Investment

      Fiserv

      • Our ROI has been very positive
      • Our company has been able to process cash receipts remotely
      • Our processing charges have been lower
      Read full review

      Paddle

      • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
      Read full review

      Screenshots

      Add comparison