Fiserv (First Data) - ICICI Merchant Services vs. Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fiserv (First Data) - ICICI Merchant Services
Score 3.3 out of 10
N/A
Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.N/A
Paddle
Score 5.9 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
Fiserv (First Data) - ICICI Merchant ServicesPaddle
Editions & Modules
No answers on this topic
Custom
custom pricing
Offerings
Pricing Offerings
Fiserv (First Data) - ICICI Merchant ServicesPaddle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fiserv (First Data) - ICICI Merchant ServicesPaddle
Top Pros
Top Cons
Features
Fiserv (First Data) - ICICI Merchant ServicesPaddle
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Fiserv (First Data) - ICICI Merchant Services
-
Ratings
Paddle
5.9
6 Ratings
27% below category average
Product catalog & listings00 Ratings7.64 Ratings
Product management00 Ratings7.65 Ratings
Bulk product upload00 Ratings6.63 Ratings
Branding00 Ratings7.45 Ratings
Mobile storefront00 Ratings6.65 Ratings
Product variations00 Ratings2.74 Ratings
Website integration00 Ratings8.56 Ratings
Visual customization00 Ratings4.94 Ratings
CMS00 Ratings1.03 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Fiserv (First Data) - ICICI Merchant Services
-
Ratings
Paddle
7.8
6 Ratings
2% above category average
Abandoned cart recovery00 Ratings8.05 Ratings
Checkout user experience00 Ratings7.66 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Fiserv (First Data) - ICICI Merchant Services
-
Ratings
Paddle
7.7
5 Ratings
8% below category average
eCommerce security00 Ratings7.75 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Fiserv (First Data) - ICICI Merchant Services
-
Ratings
Paddle
6.1
5 Ratings
22% below category average
Promotions & discounts00 Ratings9.25 Ratings
Personalized recommendations00 Ratings4.33 Ratings
SEO00 Ratings4.92 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Fiserv (First Data) - ICICI Merchant Services
-
Ratings
Paddle
5.8
6 Ratings
31% below category average
Multi-site management00 Ratings4.63 Ratings
Order processing00 Ratings8.16 Ratings
Inventory management00 Ratings7.04 Ratings
Shipping00 Ratings1.01 Ratings
Custom functionality00 Ratings8.13 Ratings
Best Alternatives
Fiserv (First Data) - ICICI Merchant ServicesPaddle
Small Businesses
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Score 9.2 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Fiserv (First Data) - ICICI Merchant ServicesPaddle
Likelihood to Recommend
4.6
(7 ratings)
6.4
(6 ratings)
User Testimonials
Fiserv (First Data) - ICICI Merchant ServicesPaddle
Likelihood to Recommend
Fiserv
The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
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Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros
Fiserv
  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
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Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Cons
Fiserv
  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
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Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Alternatives Considered
Fiserv
First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
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Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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Return on Investment
Fiserv
  • Our ROI has been very positive
  • Our company has been able to process cash receipts remotely
  • Our processing charges have been lower
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Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway