Fiserv Wealth Management Network vs. TrueCommerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fiserv Wealth Management Network
Score 8.0 out of 10
N/A
The Wealth Management Network from Fiserv is an expansive networks of managed account data and connectivity. It brings together asset managers and sponsors to perform all necessary business functions to support the industry. The Network includes messaging services, information exchange, and managed account data services.N/A
TrueCommerce
Score 6.0 out of 10
N/A
Truecommerce EDI software is supported by a global commerce network that is used to connect with 160,000+ retailers. Headquartered in Cranberry Township, PA, the TrueCommerce Trading Partner EDI Platform is designed to offer an end-to-end solution for EDI compliance and integration.N/A
Pricing
Fiserv Wealth Management NetworkTrueCommerce
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Fiserv Wealth Management NetworkTrueCommerce
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fiserv Wealth Management NetworkTrueCommerce
Best Alternatives
Fiserv Wealth Management NetworkTrueCommerce
Small Businesses

No answers on this topic

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Medium-sized Companies
Boomi
Boomi
Score 8.0 out of 10
Boomi
Boomi
Score 8.0 out of 10
Enterprises
TIBCO B2B Integration Solution
TIBCO B2B Integration Solution
Score 8.0 out of 10
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Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Fiserv Wealth Management NetworkTrueCommerce
Likelihood to Recommend
8.0
(2 ratings)
10.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Fiserv Wealth Management NetworkTrueCommerce
Likelihood to Recommend
Fiserv
Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.
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TrueCommerce
If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
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Pros
Fiserv
  • R&D is fantastic as they have the resources
  • Online resources to help figure things out
  • Easy to navigate
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TrueCommerce
  • Page layout.
  • Processing purchases.
  • Ease of creation.
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Cons
Fiserv
  • Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
  • the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
  • more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.
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TrueCommerce
  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
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Likelihood to Renew
Fiserv
No answers on this topic
TrueCommerce
I no longer work in a company that would utilize it.
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Usability
Fiserv
No answers on this topic
TrueCommerce
I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
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Support Rating
Fiserv
No answers on this topic
TrueCommerce
We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
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Implementation Rating
Fiserv
No answers on this topic
TrueCommerce
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
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Alternatives Considered
Fiserv
Far superior in my opinion. More features, easier to navigate and superior customer service
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TrueCommerce
When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
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Return on Investment
Fiserv
  • Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
  • Standardized platform for our staff which translates to better retention and a lower training effort.
  • Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.
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TrueCommerce
  • Decreased efficiency in terms of how long it takes to enter order.
  • Very quick with reporting which was great for meetings and customer service calls.
  • Inefficient in terms of shipping abilities.
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