Five9 Intelligent Virtual Agent vs. Verint Intelligent Virtual Assistant (IVA)

Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

6 Reviews and Ratings

Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA)

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9 Intelligent Virtual Agent	Score 9.5 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A
Verint Intelligent Virtual Assistant (IVA)	Score 7.8 out of 10	N/A	The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.	N/A

Pricing

Five9 Intelligent Virtual Agent

Verint Intelligent Virtual Assistant (IVA)

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Top Pros	Pro Real time Pro Time analytics Pro Real time analytics	No answers on this topic
Top Cons	Minus Sales organization Minus Bi weekly Minus Speed quickly	No answers on this topic

Best Alternatives
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Small Businesses	IBM watsonx Assistant Score 9.1 out of 10	IBM watsonx Assistant Score 9.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	9.0 (1 ratings)	7.8 (3 ratings)
Usability	- (0 ratings)	5.9 (2 ratings)

User Testimonials
	Five9 Intelligent Virtual Agent	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	Five9 It works great in the pre-qualify area Incentivized SM steven mikutel Information Technology Auditor Read full review	Verint The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent Incentivized Verified User Anonymous Read full review
Pros	Five9 pre qualify processing real time analytics scores calls quality Incentivized SM steven mikutel Information Technology Auditor Read full review	Verint Payment Handling FAQ Contextual Interaction High Volume, Low Value Calls Replacement Card Handling Incentivized Verified User Anonymous Read full review
Cons	Five9 more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review	Verint Address Recognition Flexibility for flow changes Easier integration Incentivized Verified User Anonymous Read full review
Usability	Five9 No answers on this topic	Verint It is well suited for employees with technical experience Incentivized JL James Liebherr Director, CX Operation Read full review
Alternatives Considered	Five9 It does an excellent cost-effective job Incentivized SM steven mikutel Information Technology Auditor Read full review	Verint Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and were more familiar with their AI capabilities, making them the obvious choice. Incentivized Verified User Anonymous Read full review
Return on Investment	Five9 pre qualify process is big real time analytics are great Incentivized SM steven mikutel Information Technology Auditor Read full review	Verint Positive - Containment Negative - Customers animosity to bots Positive - Reduction of Calls Negative - Mishandled calls receive greater scrutiny than agents Incentivized Verified User Anonymous Read full review
ScreenShots		Verint Intelligent Virtual Assistant (IVA) Screenshots