What users are saying about
Top Rated
85 Ratings
13 Ratings
Top Rated
85 Ratings
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Score 7.8 out of 100
13 Ratings
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Score 9 out of 100

Feature Set Ratings

    Contact Center Software

    8.0

    Five9

    80%

    MessageBird

    Feature Set Not Supported
    N/A
    Five9 ranks higher in 13/13 features

    Agent dashboard

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Validate callers

    8.3
    83%
    11 Ratings
    N/A
    0 Ratings

    Outbound response

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.2
    82%
    9 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.1
    81%
    8 Ratings
    N/A
    0 Ratings

    REST APIs

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Call scripts

    7.3
    73%
    9 Ratings
    N/A
    0 Ratings

    Call tracking

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Multichannel integration

    7.9
    79%
    10 Ratings
    N/A
    0 Ratings

    CRM software integration

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    7.6

    Five9

    76%

    MessageBird

    Feature Set Not Supported
    N/A
    Five9 ranks higher in 8/8 features

    Inbound call routing

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Recording

    6.7
    67%
    10 Ratings
    N/A
    0 Ratings

    Quality management

    7.6
    76%
    20 Ratings
    N/A
    0 Ratings

    Call analytics

    7.3
    73%
    11 Ratings
    N/A
    0 Ratings

    Historical reporting

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    Live reporting

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    7.4
    74%
    9 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • MessageBird is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Five9

    81%
    35 Ratings
    9.4

    MessageBird

    94%
    2 Ratings

    Support Rating

    8.2

    Five9

    82%
    12 Ratings

    MessageBird

    N/A
    0 Ratings

    Likelihood to Recommend

    Five9

    Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
    Read full review

    MessageBird

    MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
    Read full review

    Pros

    Five9

    • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
    • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
    • You can customize the call dispositions / call labels to match what's used in your CRM.
    Read full review

    MessageBird

    • SMS delivery
    • Webhooks for delivery reports
    • SMS pricing
    Read full review

    Cons

    Five9

    • Java based desktop application is a pain to keep updated.
    • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
    • The help center for documentation isn't well organized and the documentation needs substantial editing.
    Read full review

    MessageBird

    • It does not accept all the functions of whatsapp
    • It has no integration with the Pipedrive CRM
    • Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
    Read full review

    Pricing Details

    Five9

    Starting Price

    $0 Contact sales team

    Editions & Modules

    Five9 editions and modules pricing
    EditionModules
    CoreContact sales team1
    PremiumContact sales team2
    OptimumContact sales team3
    UltimateContact sales team4

    Footnotes

    1. Contact sales team
    2. Contact sales team
    3. Contact sales team
    4. Contact sales team

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

    MessageBird

    Starting Price

    $0

    Editions & Modules

    MessageBird editions and modules pricing
    EditionModules
    Start UpFree1
    Pro502
    Pro Plus1503
    Custom PlanContact sales team4
    API Pricing - SMS0.0075
    API Pricing - Voice0.0066
    API Pricing - WhatsApp0.0057
    API Pricing - Numbers18

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Five9

    Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
    Read full review

    MessageBird

    No answers on this topic

    Alternatives Considered

    Five9

    Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
    Read full review

    MessageBird

    Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird
    Read full review

    Return on Investment

    Five9

    • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
    • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
    • Cost savings: Five9 requires significantly less management than our previous solutions.
    Read full review

    MessageBird

    • Quick contact with collection clients
    • Delivers the feeling of instantaneous
    • It is good to start the relationship, but continue it through the call center.
    Read full review

    Screenshots

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