What users are saying about
58 Ratings
5 Ratings
58 Ratings
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Score 7.7 out of 100
5 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Five9

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.
Anonymous | TrustRadius Reviewer

MessageBird

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
Pablo Ritchie | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Five9
9.5
MessageBird
Agent dashboard
Five9
10.0
MessageBird
Validate callers
Five9
10.0
MessageBird
Outbound response
Five9
10.0
MessageBird
Call forwarding
Five9
10.0
MessageBird
Click-to-call (CTC)
Five9
10.0
MessageBird
Warm transfer
Five9
9.0
MessageBird
Predictive dialing
Five9
9.0
MessageBird
Interactive voice response
Five9
10.0
MessageBird
REST APIs
Five9
8.0
MessageBird
Call scripts
Five9
10.0
MessageBird
Call tracking
Five9
9.0
MessageBird
Multichannel integration
Five9
9.0
MessageBird
CRM software integration
Five9
9.0
MessageBird

Workforce Optimization (WFO)

Five9
8.3
MessageBird
Inbound call routing
Five9
10.0
MessageBird
Omnichannel inbound routing
Five9
8.0
MessageBird
Recording
Five9
8.0
MessageBird
Quality management
Five9
9.6
MessageBird
Call analytics
Five9
7.0
MessageBird
Historical reporting
Five9
8.0
MessageBird
Live reporting
Five9
8.0
MessageBird
Customer interaction analytics
Five9
8.0
MessageBird

Pros

Five9

  • Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
  • Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
  • Security- We do not have to worry about security.
  • Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
  • Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
  • Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
  • Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
  • Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
Matt Zemon | TrustRadius Reviewer

MessageBird

  • SMS delivery
  • Webhooks for delivery reports
  • SMS pricing
Anonymous | TrustRadius Reviewer

Cons

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson | TrustRadius Reviewer

MessageBird

  • It does not accept all the functions of whatsapp
  • It has no integration with the Pipedrive CRM
  • Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
Pablo Ritchie | TrustRadius Reviewer

Support Rating

Five9

Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Anonymous | TrustRadius Reviewer

MessageBird

No score
No answers yet
No answers on this topic

Alternatives Considered

Five9

While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came through at all, it will be seen in Five9.
Anonymous | TrustRadius Reviewer

MessageBird

Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels.We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird
Anonymous | TrustRadius Reviewer

Return on Investment

Five9

  • We are able to contact more clients on a daily basis
  • We are able to record and monitor phone calls for quality assurance
  • We are able to measure all KPI's for agent performance
  • The Do Not Call list is incredibly easy to add and remove clients
Shanna Kostopulos | TrustRadius Reviewer

MessageBird

  • Quick contact with collection clients
  • Delivers the feeling of instantaneous
  • It is good to start the relationship, but continue it through the call center.
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

Five9

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Five9 Editions & Modules

Edition
CoreContact sales team1
PremiumContact sales team1
OptimumContact sales team1
UltimateContact sales team1
  1. Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

MessageBird

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MessageBird Editions & Modules

Edition
Start UpFree
Pro$502
Pro Plus$1502
Custom PlanContact sales team
API Pricing - SMS0.0074
API Pricing - Voice0.0065
API Pricing - WhatsApp0.0056
API Pricing - Numbers$17
  1. none
  2. per month
  3. none
  4. per message
  5. per minute
  6. per message
  7. per month
Additional Pricing Details

Rating Summary

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