TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Flagsmith

    Score10 out of 10
    N/AFlagsmith, from the company of the same name in London, allows users to manage feature flags across web, mobile and server side applications in order to deliver true Continuous Integration and get builds out faster, as well as control who has access to new features. Flagsmtih offers a hosted API, or it can be deployed to a private cloud, or run on-premise.N/A

    UserIQ

    Score8 out of 10
    N/AUserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
    Pricing
    FlagsmithUserIQ
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FlagsmithUserIQ
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FlagsmithUserIQ
    Security
    Comparison of Security features of Flagsmith and UserIQ
    Feature
    Flagsmith
    -
    Ratings
    UserIQ
    10.0
    3 Ratings
    16% above category average
    Role-based user permissions00 Ratings10.03 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Flagsmith and UserIQ
    Feature
    Flagsmith
    -
    Ratings
    UserIQ
    9.3
    5 Ratings
    7% above category average
    API00 Ratings7.14 Ratings
    Integration with Salesforce.com00 Ratings10.03 Ratings
    Integration with Marketo00 Ratings9.01 Ratings
    Integration with Eloqua00 Ratings10.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Flagsmith and UserIQ
    Feature
    Flagsmith
    -
    Ratings
    UserIQ
    7.8
    4 Ratings
    11% below category average
    Product usage00 Ratings8.04 Ratings
    Help desk / support tickets00 Ratings7.54 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Flagsmith and UserIQ
    Feature
    Flagsmith
    -
    Ratings
    UserIQ
    8.0
    4 Ratings
    7% below category average
    NPS surveys00 Ratings7.14 Ratings
    Sponsor tracking00 Ratings9.01 Ratings
    Customer profiles00 Ratings8.53 Ratings
    Automated workflow00 Ratings6.14 Ratings
    Internal collaboration00 Ratings9.02 Ratings
    Customer health scoring00 Ratings9.04 Ratings
    Customer segmentation00 Ratings7.54 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Flagsmith and UserIQ
    Feature
    Flagsmith
    -
    Ratings
    UserIQ
    9.5
    3 Ratings
    12% above category average
    Customer health trends00 Ratings10.02 Ratings
    Engagement analytics00 Ratings8.53 Ratings
    Revenue forecasting00 Ratings10.01 Ratings
    Dashboards00 Ratings9.53 Ratings
    Best Alternatives
    FlagsmithUserIQ
    Small Businesses
    No answers on this topic
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    No answers on this topic
    ChurnZero
    Score7.9 out of 10
    Enterprises
    No answers on this topic
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FlagsmithUserIQ
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.5
    (6 ratings)
    Usability
    -
    (0 ratings)
    8.1
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.5
    (2 ratings)
    User Testimonials
    FlagsmithUserIQ
    Likelihood to Recommend
    Flagsmith
    Flagsmith is the best tool I worked with for feature flags, in terms of how easy and intuitive it is to use. On the other hand, it has all the features we need to effectively manage features.
    Incentivized
    Read full review
    UserIQ
    In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
    Incentivized
    Read full review
    Pros
    Flagsmith
    • Controle features feasability
    • Create user segements
    • Mange multiple environments
    Incentivized
    Read full review
    UserIQ
    • Have a really easy way to tag features and know what you're tracking.
    • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
    • Some interesting dashboard views and you can slice users/accounts many different ways.
    • Pretty user-friendly interface.
    • Easy to collect qualitative data (nps, survey, etc.).
    Incentivized
    Read full review
    Cons
    Flagsmith
    • Search users based on traits
    Incentivized
    Read full review
    UserIQ
    • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
    Incentivized
    Read full review
    Usability
    Flagsmith
    No answers on this topic
    UserIQ
    This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
    Incentivized
    Read full review
    Support Rating
    Flagsmith
    No answers on this topic
    UserIQ
    Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
    Incentivized
    Read full review
    Alternatives Considered
    Flagsmith
    No answers on this topic
    UserIQ
    When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
    Incentivized
    Read full review
    Return on Investment
    Flagsmith
    • We can be very flexible to client needs by quickly deploying new features behind flags.
    • We can support the sales dept by deploying demo features without risk to stability.
    Incentivized
    Read full review
    UserIQ
    • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
    Incentivized
    Read full review
    ScreenShots