Fleet Complete vs. Verizon Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fleet Complete
Score 7.5 out of 10
N/A
Fleet Complete in Toronto offers a suite of fleet management and telematics applications, covering GPS tracking, dispatching decisions, asset tracking for heavy duty equipment, Electronic Logging Device (ELD), a mobile inspection app, and a Task Tracker application for managing workforce resources in the field.N/A
Verizon Connect
Score 4.0 out of 10
N/A
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
$40
per vehicle/per month
Pricing
Fleet CompleteVerizon Connect
Editions & Modules
No answers on this topic
Verizon Connect
$40.00
per vehicle/per month
Offerings
Pricing Offerings
Fleet CompleteVerizon Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fleet CompleteVerizon Connect
Top Pros
Top Cons
User Ratings
Fleet CompleteVerizon Connect
Likelihood to Recommend
6.0
(1 ratings)
2.9
(18 ratings)
Support Rating
6.0
(1 ratings)
8.0
(6 ratings)
User Testimonials
Fleet CompleteVerizon Connect
Likelihood to Recommend
Fleet Complete
Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!
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Verizon Business (formerly Verizon Enterprise)
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed.

The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
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Pros
Fleet Complete
  • Affordable.
  • Includes a lot of added benefits such as BigRoad.
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Verizon Business (formerly Verizon Enterprise)
  • Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
  • Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
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Cons
Fleet Complete
  • Desktop version is very outdated. Needs to be created to work with Macs as well.
  • The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.
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Verizon Business (formerly Verizon Enterprise)
  • Contractor install is very cumbersome, inconvenient, and causes downtime.
  • Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
  • Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
  • Lots of problems are "sent to development."
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Support Rating
Fleet Complete
Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.
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Verizon Business (formerly Verizon Enterprise)
Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.
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Alternatives Considered
Fleet Complete
Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.
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Verizon Business (formerly Verizon Enterprise)
Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.
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Return on Investment
Fleet Complete
  • Peace of mind when it comes to hanging assets.
  • We have saved a lot of time when trying to calculate IFTA each quarter.
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Verizon Business (formerly Verizon Enterprise)
  • Costly compared to other GPS programs.
  • Tied to long term contracts. Representatives do not know how to cancel service.
  • Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years.
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