What users are saying about
4 Ratings
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Score 8.9 out of 100
25 Ratings
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Score 4.9 out of 100

Attribute Ratings

  • Fleet Complete is rated higher in 1 area: Likelihood to Recommend
  • Verizon Connect is rated higher in 1 area: Support Rating

Likelihood to Recommend

6.0

Fleet Complete

60%
1 Rating
3.3

Verizon Connect

33%
15 Ratings

Support Rating

6.0

Fleet Complete

60%
2 Ratings
8.0

Verizon Connect

80%
12 Ratings

Likelihood to Recommend

Fleet Complete

Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!
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Verizon Business (formerly Verizon Enterprise)

The interface is great, but the required installation is too long and too involved for the average owner operator. It is great for a large company that wants a fleet wide product, but to use on a small business it is too cumbersome and requires too much training. Also setting up a time to install the product can be time consuming and bothersome. The product is excellent and the app is great, but getting to that is what takes a few points off.
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Pros

Fleet Complete

  • Affordable.
  • Includes a lot of added benefits such as BigRoad.
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Verizon Business (formerly Verizon Enterprise)

  • Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
  • Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
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Cons

Fleet Complete

  • Desktop version is very outdated. Needs to be created to work with Macs as well.
  • The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.
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Verizon Business (formerly Verizon Enterprise)

  • Contractor install is very cumbersome, inconvenient, and causes downtime.
  • Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
  • Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
  • Lots of problems are "sent to development."
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Pricing Details

Fleet Complete

Starting Price

Editions & Modules

Fleet Complete editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verizon Connect

    Starting Price

    $40 per vehicle/per month

    Editions & Modules

    Verizon Connect editions and modules pricing
    EditionModules
    Verizon Connect$40.001

    Footnotes

    1. per vehicle/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Fleet Complete

    Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.
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    Verizon Business (formerly Verizon Enterprise)

    Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.
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    Alternatives Considered

    Fleet Complete

    Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.
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    Verizon Business (formerly Verizon Enterprise)

    We did not go with Azuga, but we are with OneStepGPS and it has been great. They are much easier to work with, their GPS detail has been fantastic, and the pricing is more on par with the rest of their competitors.
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    Return on Investment

    Fleet Complete

    • Peace of mind when it comes to hanging assets.
    • We have saved a lot of time when trying to calculate IFTA each quarter.
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    Verizon Business (formerly Verizon Enterprise)

    • Costly compared to other GPS programs.
    • Tied to long term contracts. Representatives do not know how to cancel service.
    • Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years.
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