What users are saying about
2 Ratings
22 Ratings
2 Ratings
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Score 9.6 out of 100
22 Ratings
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Score 6.3 out of 100

Feature Set Ratings

  • FluentCloud ranks higher in 2 feature sets: Cloud PBX, Call Management
  • HCL Sametime ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

8.9

FluentCloud

89%
8.4

HCL Sametime

84%
FluentCloud ranks higher in 4/5 features

Hosted PBX

9.0
90%
1 Rating
9.0
90%
2 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
1 Rating
9.0
90%
2 Ratings

User templates

10.0
100%
1 Rating
8.0
80%
2 Ratings

Call reports

7.8
78%
2 Ratings
8.0
80%
2 Ratings

Directory of employee names

8.7
87%
2 Ratings
8.0
80%
7 Ratings

Call Management

8.4

FluentCloud

84%
8.0

HCL Sametime

80%
FluentCloud ranks higher in 3/5 features

Answering rules

5.6
56%
2 Ratings
8.0
80%
5 Ratings

Call recording

9.6
96%
2 Ratings
8.0
80%
2 Ratings

Call park

6.9
69%
2 Ratings
8.0
80%
1 Rating

Call screening

10.0
100%
1 Rating
8.0
80%
2 Ratings

Message alerts

10.0
100%
2 Ratings
8.0
80%
6 Ratings

VoIP system collaboration

7.0

FluentCloud

70%
8.0

HCL Sametime

80%
HCL Sametime ranks higher in 4/4 features

Audio conferencing

7.0
70%
1 Rating
8.0
80%
5 Ratings

Video conferencing

N/A
0 Ratings
8.0
80%
6 Ratings

Video screen sharing

N/A
0 Ratings
8.0
80%
1 Rating

Instant messaging

N/A
0 Ratings
8.0
80%
1 Rating

Mobile apps

5.0

FluentCloud

50%
8.0

HCL Sametime

80%
HCL Sametime ranks higher in 2/2 features

Mobile app for iOS

5.0
50%
1 Rating
8.0
80%
8 Ratings

Mobile app for Android

5.0
50%
1 Rating
8.0
80%
7 Ratings

Attribute Ratings

  • FluentCloud is rated higher in 1 area: Likelihood to Recommend
  • FluentCloud and HCL Sametime are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

9.6

FluentCloud

96%
2 Ratings
7.0

HCL Sametime

70%
10 Ratings

Likelihood to Renew

10.0

FluentCloud

100%
1 Rating
10.0

HCL Sametime

100%
1 Rating

Usability

FluentCloud

N/A
0 Ratings
8.6

HCL Sametime

86%
2 Ratings

Availability

FluentCloud

N/A
0 Ratings
10.0

HCL Sametime

100%
2 Ratings

Performance

FluentCloud

N/A
0 Ratings
9.0

HCL Sametime

90%
2 Ratings

Support Rating

FluentCloud

N/A
0 Ratings
8.3

HCL Sametime

83%
8 Ratings

Ease of integration

FluentCloud

N/A
0 Ratings
9.0

HCL Sametime

90%
1 Rating

Product Scalability

FluentCloud

N/A
0 Ratings
10.0

HCL Sametime

100%
1 Rating

Likelihood to Recommend

FluentStream Technologies

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Read full review

HCL Technologies

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Read full review

Pros

FluentStream Technologies

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Read full review

HCL Technologies

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio &amp; Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Read full review

Cons

FluentStream Technologies

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Read full review

HCL Technologies

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Read full review

Pricing Details

FluentCloud

Starting Price

$20 per user per month

Editions & Modules

FluentCloud editions and modules pricing
EditionModules
Essential$20.001
Advanced$30.002
Complete$45.003

Footnotes

  1. per user per month
  2. per user per month
  3. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

HCL Sametime

Starting Price

Editions & Modules

HCL Sametime editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FluentStream Technologies

    At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
    Read full review

    HCL Technologies

    Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
    Read full review

    Usability

    FluentStream Technologies

    No answers on this topic

    HCL Technologies

    Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
    Read full review

    Reliability and Availability

    FluentStream Technologies

    No answers on this topic

    HCL Technologies

    Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
    Read full review

    Performance

    FluentStream Technologies

    No answers on this topic

    HCL Technologies

    Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
    Read full review

    Support Rating

    FluentStream Technologies

    No answers on this topic

    HCL Technologies

    I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
    Read full review

    Alternatives Considered

    FluentStream Technologies

    I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
    Read full review

    HCL Technologies

    We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
    Read full review

    Scalability

    FluentStream Technologies

    No answers on this topic

    HCL Technologies

    Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
    Read full review

    Return on Investment

    FluentStream Technologies

    • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
    • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
    Read full review

    HCL Technologies

    • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
    • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
    • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
    Read full review

    Screenshots

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