Simple Yet Effective Platform
November 06, 2019

Simple Yet Effective Platform

Mogana Tashiani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HCL Sametime (formerly from IBM)

HCL Sametime is used across in my company for internal communication. Sametime is integrated with HCL Notes. We use Sametime to facilitate communications with other offices across regions without the need to send emails all the time. We also use Sametime to have a quick internal team meeting for project discussion and status updates.
  • Easy to track chat history
  • Can share files and screenshots easily
  • Can create user availability alerts to alert when the user is available
  • Facilitate team communications across regions effectively without being very formal and therefore strengthens our team relationships
  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
  • HCL Sametime is affordable thus it is cost-efficient for instant messaging compared to costs of phone calls, especially overseas calls.
  • As Sametime is integrated with Lotus Notes it is convenient to use both of these together without separately using them.
  • Still need to pay for other apps for effective video conferencing and webinar.
A simple platform yet it saves a massive amount of time and costs for our company. It is a very straight-forward tool without complexity in using the platform. Although there are not as many features as other chat platforms, it is sufficient for my company to have internal discussions very easily. Amid busy work hours, we don't even need too many fancy features for communication. A simple yet professional tool is more than enough for business conversation.

Do you think HCL Sametime (formerly from IBM) delivers good value for the price?

Yes

Are you happy with HCL Sametime (formerly from IBM)'s feature set?

Yes

Did HCL Sametime (formerly from IBM) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HCL Sametime (formerly from IBM) go as expected?

I wasn't involved with the implementation phase

Would you buy HCL Sametime (formerly from IBM) again?

Yes

HCL Sametime is incredibly useful for internal meetings/communication only, and not very good for complex functions such as webinars and video conferencing.

HCL Sametime (formerly from IBM) Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
10
Answering rules
9
Call recording
8
Mobile app for iOS
8
Mobile app for Android
8