"Makes Working With Global Team Easier, With Fast Communication Features."
January 24, 2020

"Makes Working With Global Team Easier, With Fast Communication Features."

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HCL Sametime (formerly from IBM)

The use of HCL Sametime helps the teams to communicate in a fast way, especially when you have teams located in different cities and even countries. As the product is very user-friendly to all users, we are having no trouble using it around the world, since we use it in Latin America, EMEA, and East Asia region. All teams are using Sametime to communicate efficiently and with no limits.
  • Sharing files and screenshots is very easy with the screenshot feature.
  • Simple to use and with good chat history.
  • To perform better, it requires lots of configurations that are not default.
  • The app feature could be improved.
  • Fast communication between teams helped with team integration.
  • Time-saver to resolve issues and problems with overseas teams.
Sametime is very similar to the other chats I have used, with some better features, such as the screenshot feature and file sharing, which demonstrates to be faster than the others.
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.

Do you think HCL Sametime (formerly from IBM) delivers good value for the price?

Yes

Are you happy with HCL Sametime (formerly from IBM)'s feature set?

Yes

Did HCL Sametime (formerly from IBM) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HCL Sametime (formerly from IBM) go as expected?

I wasn't involved with the implementation phase

Would you buy HCL Sametime (formerly from IBM) again?

Yes

Overall, Sametime is a great feature for global teams to communicate, since you can chat quickly and efficiently with Sametime. Also, the file transfer is really fast and it downloads to any folder you choose. The chat history is easy to use and it is easy to find keywords.

The feature of creating "emoticons" sometimes can jeopardize the team's efficiency.

HCL Sametime (formerly from IBM) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
8
Call reports
8
Directory of employee names
9
Answering rules
7
Call recording
Not Rated
Call park
Not Rated
Call screening
9
Message alerts
9
Mobile app for iOS
6
Mobile app for Android
6