FluentCloud vs. Nextiva

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.

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This is great for small teams and companies as well as for our larger manufacturing company. I have configured/setup both scenarios, and it has been easy and convenient each time. I can see them having issues with larger international conglomerates, since their integration with common enterprise solutions is a bit limited.

• FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
• Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
• Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.

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• Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
• Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
• The call flow functionality is especially smooth and intuitive to setup.
• Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.

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• There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
• They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.

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• The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
• Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
• Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.

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At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change

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Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.

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Nextiva provides a good bang for the buck if you are looking for reliable internet-based phones with a support team that has the knowledge and expertise to take care of any issues that may arise with your phones. The system is so intuitive and has so many custom settings you can play with to get things set up exactly how you need them to be.

Between the mobile and desktop apps and the physical phone it is always at my fingertips and always available to me.

Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.

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Nextiva’s software is incredibly easy to use and makes managing calls and day-to-day communication simple for our team. The interface is intuitive, so our agents were able to get up and running quickly with very little training. Our agents especially love the CID dashboard—it gives them the information they need at a glance and makes handling calls much more efficient. Overall, Nextiva has made our workflow smoother and our agents’ experience much better.

The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.

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No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.

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I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.

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The selection between VOIP vendors wasn't easy. Initially, they were all on relatively the same playing field, with the same overall offerings. In the end, it came down to choosing the service that I felt presented the best phone options, and that I felt might provide the best customer service. I'm glad I picked Nextiva.

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None, they were very transparent and the process was super painless.

We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.

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The guy who showed up to help us plug in was quick, knowledgeable, and got everything up and running in no time, even at the end of the day.

• FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
• The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.

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• ROI - we are saving money, a lot of money, and we have a MUCH better phone system
• Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
• Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.

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