FocalScope vs. Help Scout
FocalScope vs. Help Scout
Product | Rating | Most Used By | Product Summary | Starting Price |
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FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month | |
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
FocalScope | Help Scout | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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FocalScope | Help Scout | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FocalScope | Help Scout | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
FocalScope | Help Scout | |
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Likelihood to Recommend | FocalScope No answers on this topic | Help Scout |
Pros | FocalScope No answers on this topic | Help Scout |
Cons | FocalScope No answers on this topic | Help Scout |
Likelihood to Renew | FocalScope No answers on this topic | Help Scout |
Usability | FocalScope No answers on this topic | Help Scout |
Alternatives Considered | FocalScope No answers on this topic | Help Scout |
Return on Investment | FocalScope No answers on this topic | Help Scout |
ScreenShots | FocalScope Screenshots | Help Scout Screenshots |