FocalScope vs. SysAid
FocalScope vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
FocalScope | SysAid | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
FocalScope | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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FocalScope | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FocalScope | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
FocalScope | SysAid | |
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Likelihood to Recommend | FocalScope No answers on this topic | SysAid Technologies |
Pros | FocalScope No answers on this topic | SysAid Technologies |
Cons | FocalScope No answers on this topic | SysAid Technologies |
Likelihood to Renew | FocalScope No answers on this topic | SysAid Technologies |
Usability | FocalScope No answers on this topic | SysAid Technologies |
Reliability and Availability | FocalScope No answers on this topic | SysAid Technologies |
Performance | FocalScope No answers on this topic | SysAid Technologies |
Support Rating | FocalScope No answers on this topic | SysAid Technologies |
In-Person Training | FocalScope No answers on this topic | SysAid Technologies |
Online Training | FocalScope No answers on this topic | SysAid Technologies |
Implementation Rating | FocalScope No answers on this topic | SysAid Technologies |
Alternatives Considered | FocalScope No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | FocalScope No answers on this topic | SysAid Technologies |
Scalability | FocalScope No answers on this topic | SysAid Technologies |
Professional Services | FocalScope No answers on this topic | SysAid Technologies |
Return on Investment | FocalScope No answers on this topic | SysAid Technologies |
ScreenShots | FocalScope Screenshots | SysAid Screenshots |