Follett Destiny Resource Manager vs. OpenText Universal Discovery and Universal CMDB

The self-service nature and the ability for faculty to recommend and search for texts and resources but the adoption process is not well integrated. The user-friendliness of the process forces the students to then go to a third party instead of staying within the ecosystem.

Incentivized

Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.

Incentivized

• Allows for searching or Follett resources.
• Ability to integrate into the LMS.
• Allows for self-directed help.

Incentivized

• Management and organization of Configuration Items
• Ensures a single and uniform source of database to avoid any ambiguity between departments.
• Proper delivery of services

Incentivized

• Integration into Brightspace is plagued with issues.
• Search and selection doesn't integrate into the ordering process very well.
• Not a very smooth user experience with student and faculty selection.

Incentivized

• When getting started the Cloud deployment may be not that easy.
• To manipulate the system deeply requires a professional operator.
• Working on large data project.

Incentivized

Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.

Incentivized

Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.

Incentivized

Upgrades from old versions were really hard to handle.

Incentivized

Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.

Incentivized

• Searching and identifying resources save time and improve accuracy.
• Integration has caused more user tickets due to errors.

Incentivized

• ensured proper service delivery which helped organizations to grow
• It was a little expensive for the company.
• Mainly had a positive impact especially in the cases of risk assessment and analysis.

Incentivized