What users are saying about
18 Ratings
3 Ratings
18 Ratings
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Score 9.5 out of 100
3 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FollowUp CRM
9.1
Oncontact
5.1
Customer data management / contact management
FollowUp CRM
10.0
Oncontact
4.9
Workflow management
FollowUp CRM
10.0
Oncontact
4.4
Territory management
FollowUp CRM
6.1
Oncontact
4.9
Opportunity management
FollowUp CRM
10.0
Oncontact
5.4
Integration with email client (e.g., Outlook or Gmail)
FollowUp CRM
10.0
Oncontact
9.0
Contract management
FollowUp CRM
10.0
Oncontact
3.9
Quote & order management
FollowUp CRM
8.9
Oncontact
3.9
Interaction tracking
FollowUp CRM
10.0
Oncontact
4.4
Channel / partner relationship management
FollowUp CRM
7.2
Oncontact
4.9

Customer Service & Support

FollowUp CRM
10.0
Oncontact
3.6
Case management
FollowUp CRM
10.0
Oncontact
5.4
Call center management
FollowUp CRM
10.0
Oncontact
4.4
Help desk management
FollowUp CRM
10.0
Oncontact
1.0

Marketing Automation

FollowUp CRM
10.0
Oncontact
8.5
Lead management
FollowUp CRM
10.0
Oncontact
8.0
Email marketing
FollowUp CRM
10.0
Oncontact
9.0

CRM Project Management

FollowUp CRM
9.5
Oncontact
9.0
Task management
FollowUp CRM
10.0
Oncontact
9.0
Billing and invoicing management
FollowUp CRM
8.4
Oncontact
Reporting
FollowUp CRM
10.0
Oncontact
9.0

CRM Reporting & Analytics

FollowUp CRM
9.7
Oncontact
8.7
Forecasting
FollowUp CRM
9.0
Oncontact
9.0
Pipeline visualization
FollowUp CRM
10.0
Oncontact
8.0
Customizable reports
FollowUp CRM
10.0
Oncontact
9.0

Customization

FollowUp CRM
9.8
Oncontact
4.9
Custom fields
FollowUp CRM
10.0
Oncontact
4.4
Custom objects
FollowUp CRM
9.0
Oncontact
4.4
Scripting environment
FollowUp CRM
10.0
Oncontact
3.9
API for custom integration
FollowUp CRM
10.0
Oncontact
7.0

Security

FollowUp CRM
10.0
Oncontact
10.0
Single sign-on capability
FollowUp CRM
10.0
Oncontact
10.0
Role-based user permissions
FollowUp CRM
10.0
Oncontact
10.0

Social CRM

FollowUp CRM
10.0
Oncontact
7.0
Social data
FollowUp CRM
10.0
Oncontact
7.0
Social engagement
FollowUp CRM
10.0
Oncontact
7.0

Integrations with 3rd-party Software

FollowUp CRM
7.7
Oncontact
7.0
Marketing automation
FollowUp CRM
10.0
Oncontact
7.0
Compensation management
FollowUp CRM
5.5
Oncontact

Platform

FollowUp CRM
10.0
Oncontact
8.0
Mobile access
FollowUp CRM
10.0
Oncontact
8.0

Pros

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

FollowUp CRM

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Alternatives Considered

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

FollowUp CRM
10.0
Oncontact
4.9

Likelihood to Renew

FollowUp CRM
Oncontact
10.0

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