What users are saying about
24 Ratings
3 Ratings
24 Ratings
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Score 9.3 out of 100
3 Ratings
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Score 4.8 out of 100

Feature Set Ratings

  • Followup CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Oncontact ranks higher in 2 feature sets: Security, Platform
  • Followup CRM and Oncontact are tied in 1 feature set: CRM Project Management

Sales Force Automation

9.2

FollowUp CRM

92%
5.0

Oncontact

50%
Followup CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
18 Ratings
4.8
48%
2 Ratings

Workflow management

9.3
93%
16 Ratings
4.4
44%
2 Ratings

Territory management

9.2
92%
13 Ratings
4.8
48%
2 Ratings

Opportunity management

9.2
92%
15 Ratings
5.3
53%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
14 Ratings
9.0
90%
1 Rating

Contract management

9.5
95%
16 Ratings
3.9
39%
2 Ratings

Quote & order management

9.0
90%
12 Ratings
3.9
39%
2 Ratings

Interaction tracking

9.0
90%
15 Ratings
4.4
44%
2 Ratings

Channel / partner relationship management

9.0
90%
13 Ratings
4.8
48%
2 Ratings

Customer Service & Support

9.1

FollowUp CRM

91%
3.6

Oncontact

36%
Followup CRM ranks higher in 3/3 features

Case management

9.2
92%
14 Ratings
5.3
53%
2 Ratings

Call center management

8.5
85%
11 Ratings
4.4
44%
2 Ratings

Help desk management

9.7
97%
12 Ratings
1.0
10%
1 Rating

Marketing Automation

9.1

FollowUp CRM

91%
8.5

Oncontact

85%
Followup CRM ranks higher in 2/2 features

Lead management

9.0
90%
14 Ratings
8.0
80%
1 Rating

Email marketing

9.2
92%
11 Ratings
9.0
90%
1 Rating

CRM Project Management

9.0

FollowUp CRM

90%
9.0

Oncontact

90%
Followup CRM ranks higher in 3/3 features

Task management

9.3
93%
16 Ratings
9.0
90%
1 Rating

Billing and invoicing management

8.4
84%
8 Ratings
N/A
0 Ratings

Reporting

9.3
93%
15 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

9.3

FollowUp CRM

93%
8.7

Oncontact

87%
Followup CRM ranks higher in 3/3 features

Forecasting

9.4
94%
11 Ratings
9.0
90%
1 Rating

Pipeline visualization

9.2
92%
15 Ratings
8.0
80%
1 Rating

Customizable reports

9.3
93%
15 Ratings
9.0
90%
1 Rating

Customization

8.8

FollowUp CRM

88%
4.9

Oncontact

49%
Followup CRM ranks higher in 4/4 features

Custom fields

9.2
92%
12 Ratings
4.4
44%
2 Ratings

Custom objects

8.4
84%
9 Ratings
4.4
44%
2 Ratings

Scripting environment

8.8
88%
10 Ratings
3.9
39%
2 Ratings

API for custom integration

8.8
88%
9 Ratings
7.0
70%
1 Rating

Security

9.2

FollowUp CRM

92%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features

Single sign-on capability

9.3
93%
14 Ratings
10.0
100%
1 Rating

Role-based user permissions

9.0
90%
13 Ratings
10.0
100%
1 Rating

Social CRM

8.7

FollowUp CRM

87%
7.0

Oncontact

70%
Followup CRM ranks higher in 2/2 features

Social data

9.0
90%
8 Ratings
7.0
70%
1 Rating

Social engagement

8.4
84%
7 Ratings
7.0
70%
1 Rating

Integrations with 3rd-party Software

8.1

FollowUp CRM

81%
7.0

Oncontact

70%
Followup CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
9 Ratings
7.0
70%
1 Rating

Compensation management

7.8
78%
8 Ratings
N/A
0 Ratings

Platform

7.2

FollowUp CRM

72%
8.0

Oncontact

80%
Oncontact ranks higher in 1/1 features

Mobile access

7.2
72%
9 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Followup CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.3

FollowUp CRM

93%
18 Ratings
4.8

Oncontact

48%
2 Ratings

Likelihood to Renew

FollowUp CRM

N/A
0 Ratings
10.0

Oncontact

100%
1 Rating

Usability

9.3

FollowUp CRM

93%
6 Ratings

Oncontact

N/A
0 Ratings

Support Rating

7.7

FollowUp CRM

77%
6 Ratings

Oncontact

N/A
0 Ratings

Likelihood to Recommend

FollowUp Power

Being from healthcare sector we have been using Followup CRM. It automatically sends all the notification and reminders. Also, helps with the follow-ups so that no prospect or leads can be missed. This is incredible tool one should definitely use. This tool allows us to track our progress and identify areas for improvement.
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WorkWise LLC

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
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Pros

FollowUp Power

  • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
  • It reminds us of who we should be contacting each day.
  • It gives us a daily overall picture of how many leads we are currently managing.
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WorkWise LLC

  • Company Name
  • Contacts
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Cons

FollowUp Power

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
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WorkWise LLC

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
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Pricing Details

FollowUp CRM

Starting Price

Editions & Modules

FollowUp CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oncontact

    Starting Price

    $0

    Editions & Modules

    Oncontact editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      FollowUp Power

      No answers on this topic

      WorkWise LLC

      The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
      Read full review

      Usability

      FollowUp Power

      It is a tool that has helped us in cooperation, document sharing, file transfer, email marketing, and all other particular tasks. I've progressed more collected and understood which clients are most suited for our product and which are only interested on receiving proposals.
      Read full review

      WorkWise LLC

      No answers on this topic

      Support Rating

      FollowUp Power

      I rarely contacted the support for Followup CRM but my employees tried to contact the support and they resolved the issue. So i can not provide enough detail about the support of Followup CRM
      Read full review

      WorkWise LLC

      No answers on this topic

      Alternatives Considered

      FollowUp Power

      My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
      Read full review

      WorkWise LLC

      • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
      • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
      Read full review

      Return on Investment

      FollowUp Power

      • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
      • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
      • Payments or what the current status of the job is.
      Read full review

      WorkWise LLC

      • Don't know, I only use occasionally
      Read full review

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