What users are saying about
24 Ratings
18 Ratings
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Feature Set Ratings

  • Followup CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Veeva CRM ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform

Sales Force Automation

9.2

FollowUp CRM

92%
7.6

Veeva CRM

76%
Followup CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
18 Ratings
8.0
80%
3 Ratings

Workflow management

9.3
93%
16 Ratings
8.1
81%
3 Ratings

Territory management

9.2
92%
13 Ratings
7.1
71%
3 Ratings

Opportunity management

9.2
92%
15 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
14 Ratings
7.6
76%
2 Ratings

Contract management

9.5
95%
16 Ratings
7.1
71%
2 Ratings

Quote & order management

9.0
90%
12 Ratings
6.1
61%
2 Ratings

Interaction tracking

9.0
90%
15 Ratings
8.3
83%
3 Ratings

Channel / partner relationship management

9.0
90%
13 Ratings
8.0
80%
2 Ratings

Customer Service & Support

9.1

FollowUp CRM

91%
8.0

Veeva CRM

80%
Followup CRM ranks higher in 3/3 features

Case management

9.2
92%
14 Ratings
8.0
80%
2 Ratings

Call center management

8.5
85%
11 Ratings
8.0
80%
1 Rating

Help desk management

9.7
97%
12 Ratings
8.0
80%
1 Rating

Marketing Automation

9.1

FollowUp CRM

91%
7.1

Veeva CRM

71%
Followup CRM ranks higher in 2/2 features

Lead management

9.0
90%
14 Ratings
7.0
70%
2 Ratings

Email marketing

9.2
92%
11 Ratings
7.1
71%
2 Ratings

CRM Project Management

9.0

FollowUp CRM

90%
7.5

Veeva CRM

75%
Followup CRM ranks higher in 3/3 features

Task management

9.3
93%
16 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

8.4
84%
8 Ratings
7.6
76%
2 Ratings

Reporting

9.3
93%
15 Ratings
6.9
69%
2 Ratings

CRM Reporting & Analytics

9.3

FollowUp CRM

93%
6.4

Veeva CRM

64%
Followup CRM ranks higher in 3/3 features

Forecasting

9.4
94%
11 Ratings
6.1
61%
2 Ratings

Pipeline visualization

9.2
92%
15 Ratings
7.7
77%
2 Ratings

Customizable reports

9.3
93%
15 Ratings
5.5
55%
3 Ratings

Customization

8.8

FollowUp CRM

88%
7.4

Veeva CRM

74%
Followup CRM ranks higher in 4/4 features

Custom fields

9.2
92%
12 Ratings
7.2
72%
3 Ratings

Custom objects

8.4
84%
9 Ratings
7.2
72%
3 Ratings

Scripting environment

8.8
88%
10 Ratings
7.3
73%
2 Ratings

API for custom integration

8.8
88%
9 Ratings
7.9
79%
3 Ratings

Security

9.2

FollowUp CRM

92%
9.0

Veeva CRM

90%
Followup CRM ranks higher in 2/2 features

Single sign-on capability

9.3
93%
14 Ratings
9.0
90%
3 Ratings

Role-based user permissions

9.0
90%
13 Ratings
9.0
90%
3 Ratings

Social CRM

8.7

FollowUp CRM

87%
8.5

Veeva CRM

85%
Followup CRM ranks higher in 1/2 features

Social data

9.0
90%
8 Ratings
8.0
80%
1 Rating

Social engagement

8.4
84%
7 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

8.1

FollowUp CRM

81%
9.0

Veeva CRM

90%
Followup CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
9 Ratings
9.0
90%
1 Rating

Compensation management

7.8
78%
8 Ratings
N/A
0 Ratings

Platform

7.2

FollowUp CRM

72%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

7.2
72%
9 Ratings
9.2
92%
3 Ratings

Attribute Ratings

  • Followup CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.3

FollowUp CRM

93%
18 Ratings
8.1

Veeva CRM

81%
3 Ratings

Usability

9.3

FollowUp CRM

93%
6 Ratings

Veeva CRM

N/A
0 Ratings

Support Rating

7.7

FollowUp CRM

77%
6 Ratings

Veeva CRM

N/A
0 Ratings

Likelihood to Recommend

FollowUp Power

Being from healthcare sector we have been using Followup CRM. It automatically sends all the notification and reminders. Also, helps with the follow-ups so that no prospect or leads can be missed. This is incredible tool one should definitely use. This tool allows us to track our progress and identify areas for improvement.
Read full review

Veeva Systems

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Read full review

Pros

FollowUp Power

  • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
  • It reminds us of who we should be contacting each day.
  • It gives us a daily overall picture of how many leads we are currently managing.
Read full review

Veeva Systems

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Read full review

Cons

FollowUp Power

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Read full review

Veeva Systems

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Read full review

Pricing Details

FollowUp CRM

Starting Price

Editions & Modules

FollowUp CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Veeva CRM

    Starting Price

    $0

    Editions & Modules

    Veeva CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      FollowUp Power

      It is a tool that has helped us in cooperation, document sharing, file transfer, email marketing, and all other particular tasks. I've progressed more collected and understood which clients are most suited for our product and which are only interested on receiving proposals.
      Read full review

      Veeva Systems

      No answers on this topic

      Support Rating

      FollowUp Power

      I rarely contacted the support for Followup CRM but my employees tried to contact the support and they resolved the issue. So i can not provide enough detail about the support of Followup CRM
      Read full review

      Veeva Systems

      No answers on this topic

      Alternatives Considered

      FollowUp Power

      My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
      Read full review

      Veeva Systems

      As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
      Read full review

      Return on Investment

      FollowUp Power

      • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
      • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
      • Payments or what the current status of the job is.
      Read full review

      Veeva Systems

      • The system has allowed our field staff to be more efficient
      • Target marketing based on the data analytics
      Read full review

      Add comparison