Followup CRM vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FollowUp CRM
Score 10.0 out of 10
N/A
FollowUp Power CRM for Construction is a CRM system for the construction industry. Features include lead tracking, sales pipeline analysis, closing ratios, quota management, project management, and dashboards. It can integrate with other marketing and accounting products.N/A
Veeva CRM
Score 7.6 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
Followup CRMVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FollowUp CRMVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Followup CRMVeeva CRM
Top Pros
Top Cons
Features
Followup CRMVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Followup CRM
9.1
12 Ratings
17% above category average
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management10.012 Ratings10.04 Ratings
Workflow management10.010 Ratings9.04 Ratings
Territory management6.18 Ratings7.04 Ratings
Opportunity management10.010 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)10.08 Ratings10.03 Ratings
Contract management10.010 Ratings10.03 Ratings
Quote & order management8.96 Ratings9.03 Ratings
Interaction tracking10.09 Ratings10.04 Ratings
Channel / partner relationship management7.27 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Followup CRM
10.0
8 Ratings
28% above category average
Veeva CRM
9.3
3 Ratings
21% above category average
Case management10.08 Ratings10.03 Ratings
Call center management10.05 Ratings8.01 Ratings
Help desk management10.06 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Followup CRM
10.0
8 Ratings
28% above category average
Veeva CRM
8.5
3 Ratings
12% above category average
Lead management10.08 Ratings9.03 Ratings
Email marketing10.05 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Followup CRM
9.5
10 Ratings
22% above category average
Veeva CRM
9.7
3 Ratings
25% above category average
Task management10.010 Ratings10.03 Ratings
Billing and invoicing management8.43 Ratings10.03 Ratings
Reporting10.09 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Followup CRM
9.7
11 Ratings
24% above category average
Veeva CRM
8.7
4 Ratings
14% above category average
Forecasting9.06 Ratings8.03 Ratings
Pipeline visualization10.09 Ratings9.03 Ratings
Customizable reports10.09 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Followup CRM
9.8
7 Ratings
26% above category average
Veeva CRM
8.8
4 Ratings
15% above category average
Custom fields10.07 Ratings8.04 Ratings
Custom objects9.04 Ratings7.04 Ratings
Scripting environment10.05 Ratings10.03 Ratings
API for custom integration10.04 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Followup CRM
10.0
10 Ratings
18% above category average
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability10.08 Ratings9.04 Ratings
Role-based user permissions10.07 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Followup CRM
10.0
3 Ratings
32% above category average
Veeva CRM
8.5
1 Ratings
16% above category average
Social data10.03 Ratings8.01 Ratings
Social engagement10.02 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Followup CRM
7.7
3 Ratings
8% above category average
Veeva CRM
9.0
2 Ratings
23% above category average
Marketing automation10.03 Ratings9.02 Ratings
Compensation management5.52 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Followup CRM
10.0
4 Ratings
28% above category average
Veeva CRM
10.0
4 Ratings
28% above category average
Mobile access10.04 Ratings10.04 Ratings
Best Alternatives
Followup CRMVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Followup CRMVeeva CRM
Likelihood to Recommend
10.0
(12 ratings)
9.0
(4 ratings)
User Testimonials
Followup CRMVeeva CRM
Likelihood to Recommend
FollowUp Power
One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
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Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
FollowUp Power
  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
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Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
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Cons
FollowUp Power
  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
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Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
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Alternatives Considered
FollowUp Power
My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
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Veeva Systems
Better for field based medical personnel when recording Medical calls.
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Return on Investment
FollowUp Power
  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
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Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
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ScreenShots