What users are saying about
18 Ratings
16 Ratings
18 Ratings
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Score 9.5 out of 100
16 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FollowUp CRM
9.1
Veeva CRM
7.6
Customer data management / contact management
FollowUp CRM
10.0
Veeva CRM
8.0
Workflow management
FollowUp CRM
10.0
Veeva CRM
8.1
Territory management
FollowUp CRM
6.1
Veeva CRM
7.1
Opportunity management
FollowUp CRM
10.0
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
FollowUp CRM
10.0
Veeva CRM
7.6
Contract management
FollowUp CRM
10.0
Veeva CRM
7.1
Quote & order management
FollowUp CRM
8.9
Veeva CRM
6.1
Interaction tracking
FollowUp CRM
10.0
Veeva CRM
8.3
Channel / partner relationship management
FollowUp CRM
7.2
Veeva CRM
8.0

Customer Service & Support

FollowUp CRM
10.0
Veeva CRM
8.0
Case management
FollowUp CRM
10.0
Veeva CRM
8.0
Call center management
FollowUp CRM
10.0
Veeva CRM
8.0
Help desk management
FollowUp CRM
10.0
Veeva CRM
8.0

Marketing Automation

FollowUp CRM
10.0
Veeva CRM
7.1
Lead management
FollowUp CRM
10.0
Veeva CRM
7.0
Email marketing
FollowUp CRM
10.0
Veeva CRM
7.1

CRM Project Management

FollowUp CRM
9.5
Veeva CRM
7.5
Task management
FollowUp CRM
10.0
Veeva CRM
8.0
Billing and invoicing management
FollowUp CRM
8.4
Veeva CRM
7.6
Reporting
FollowUp CRM
10.0
Veeva CRM
6.9

CRM Reporting & Analytics

FollowUp CRM
9.7
Veeva CRM
6.4
Forecasting
FollowUp CRM
9.0
Veeva CRM
6.1
Pipeline visualization
FollowUp CRM
10.0
Veeva CRM
7.7
Customizable reports
FollowUp CRM
10.0
Veeva CRM
5.5

Customization

FollowUp CRM
9.8
Veeva CRM
7.4
Custom fields
FollowUp CRM
10.0
Veeva CRM
7.2
Custom objects
FollowUp CRM
9.0
Veeva CRM
7.2
Scripting environment
FollowUp CRM
10.0
Veeva CRM
7.3
API for custom integration
FollowUp CRM
10.0
Veeva CRM
7.9

Security

FollowUp CRM
10.0
Veeva CRM
9.0
Single sign-on capability
FollowUp CRM
10.0
Veeva CRM
9.0
Role-based user permissions
FollowUp CRM
10.0
Veeva CRM
9.0

Social CRM

FollowUp CRM
10.0
Veeva CRM
8.5
Social data
FollowUp CRM
10.0
Veeva CRM
8.0
Social engagement
FollowUp CRM
10.0
Veeva CRM
9.0

Integrations with 3rd-party Software

FollowUp CRM
7.7
Veeva CRM
9.0
Marketing automation
FollowUp CRM
10.0
Veeva CRM
9.0
Compensation management
FollowUp CRM
5.5
Veeva CRM

Platform

FollowUp CRM
10.0
Veeva CRM
9.2
Mobile access
FollowUp CRM
10.0
Veeva CRM
9.2

Pros

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Alternatives Considered

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

FollowUp CRM
10.0
Veeva CRM
8.1

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