FoxDen (Discontinued) vs. MUGA

FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.

Incentivized

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

Incentivized

• Easy to join meetings
• Audio is fairly reliable
• Moderately easy to host meetings

Incentivized

• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

Incentivized

• Horrible video quality. It basically never worked, and we stopped using the video feature.
• Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
• Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."

Incentivized

• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

Incentivized

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

Incentivized

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Incentivized

I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.

Incentivized

No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Incentivized

• Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
• Added frustration for everyone who attempted to use it.
• Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.

Incentivized

• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

Incentivized