Not Ready for Prime Time
June 20, 2018

Not Ready for Prime Time

Lisa Durant | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FoxDen

My company implemented FoxDen in an effort to replace Skype for Business for video and audio conferencing. We use it both for one on one meetings as well as in our video conferencing room. FoxDen is implemented across our entire organization, spanning across several countries. Our remote workers (working from home) also use FoxDen. It's meant to enhance our collaboration and communication as well as allow us to see one another face-to-face for meetings even if we are not physically present.
  • Easy to join meetings
  • Audio is fairly reliable
  • Moderately easy to host meetings
  • Horrible video quality. It basically never worked, and we stopped using the video feature.
  • Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
  • Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
  • Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
  • Added frustration for everyone who attempted to use it.
  • Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.
FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.

FoxDen (Discontinued) Feature Ratings

High quality audio
5
High quality video
1
Mobile support
3
Desktop sharing
4
Meeting initiation
8
Live chat
8