Foxit PDF SDK vs. Salesforce Agentforce Service

Where FoxIt suites best is if you need an alternative to the big-name PDF editors. It's pretty easy to use and it's comparable to Adobe or any other document editor. It is best used when mocking up proposals for work, creating employee handbooks, putting together offer letters, and essentially any other important document. This is not suitable for creating brochures or pamphlets.

Incentivized

I think Service Cloud is best suited for medium to large operations that require both proactive and reactive service. It’s a great fit for post-sales support. However, I wouldn’t recommend it for very small companies because it can be quite costly, and many of the features may go unused. Salesforce also performs best when you have a capable team managing it, so it’s important to consider your organization’s size and readiness before starting. Once you do, I recommend exploring other parts of the Salesforce ecosystem—Service Cloud works even better when integrated with Sales Cloud, since it allows better visibility across teams.

Incentivized

• It is a very cool development kit to integration different PDF functions.
• It is user-friendly and convenient to work with.
• It has great functionality for text. For example: adding quick markup, highlighting the text, underlining, and doing strikethrough, and adding signatures is pretty easy.
• It offers to do encryption and add passwords for security.
• Great search capability that helps finding the text without hassle.

Incentivized

• Email to case is an interesting piece of it. The threading is very strong, sometimes too strong, but it does very well at handling the incoming emails.
• The omnichannel routing, using skill-based routing is really effective.
• Pathing. So making the workflow and helping the team understand what it is that they're trying to do, what they have to accomplish, those step-by-step pieces. That's really helpful.

Incentivized

• Combine multiple PDFs into one PDF
• File explorer preview is not good
• In the C# SDK, which is a wrapper of native C++ code. We need to be extra careful in coding and protecting the calls, because it can be very easy to crash the application in case of errors.

Incentivized

• We had a principle initially to try and use Omni as much as we can from the user experience perspective, but have found that fairly restrictive. It was very difficult to actually get the right customer experience and customer engagement going. So we're actually on a journey at the moment to replace all of our Omni with Lightning web components that gives us that flexibility. That's probably one area where we've had some challenges in terms of how we've used the product out of the box.

Incentivized

Professional edition works best for a small company with lower call volumes and is very useful but as you grow exponetially I think it has limited ability to do all the things we want to - SLA management, defect, release management to name a few. Reports and dashboards being available in real time.

Our whole takeoff department uses the Foxit PDF SDK. To read plan files, produce pdf files, and take notes, we utilize it in conjunction with other tools. We may utilize the Foxit PDF SDK to read, edit, markup, print, and produce PDF files for internal use or to distribute to clients. Some of our users adore the software, but others choose to use alternative programs because they believe Foxit PDF SDK is too restrictive.

Incentivized

I had Salesforce experience prior to using Service Cloud which made it a little easier to learn and navigate, but overall my team (some who had no Salesforce experience) caught on very quickly and found Service Cloud to be easy to use.

Incentivized

Working on an application that caters to customer needs requires a platform that acts as a mediator between the actual person and the client. This mediator handles the customer and resolves many of their doubts, helps them map through the entire process, and automates the processes. Such a platform is Salesforce Service Cloud. For queries that cannot be serviced by the platform, it creates a separate ServiceNow ticket for us, and it is assigned.

Incentivized

I rated this software very high on performance because it is really very quick on my Windows system. It can create any type of PDF files in seconds. It also gives good upload speed when I try to modify my documents for inserting digital signature space. It also gives very good encryption speed to secure my documents.

Incentivized

The Salesforce Service Cloud generally has very good performance, however the overall new Lightning user experience can bring that down. For example, if you have too many tabs open, then it can take a while for the Lightning UI to load. This UI is probably not well equipped to handle loading of all of that information at once, but Users tend to leave their tabs open all day long. It can also be fickle depending on which browser you use, what extensions you have installed, and whether you've cleared your cache. This can be the downfall with any software as a service though, not just Salesforce

Incentivized

I would give it this rating because I personally have never had to contact support regarding Foxit PDF SDK or anything I am trying to do within the program. As I mentioned before, it is very user-friendly and easy to navigate. I think the program in itself lends support to the user because it is so user-friendly and has an easy to use interface.

Incentivized

Salesforce offers support, although it generally gets routed to overseas support teams first, and once they are unable to help, it gets escalated up the chain to higher tiers. Frequently, the answer back from support is that there is no native solution, and we either have to turn to the AppExchange for some solution provided by another developer, or custom build our own solution.

Our in-person training was provided by our implementation partner and it was quite good. This was in part because we were already working with them and so it naturally leant itself to a good training relationship. And because they were building our customizations and configuring things, they could then provide training on those things naturally.

Incentivized

Trailheads are great but it was often unclear what actually applied to our organization. This made it difficult to get a whole lot out of it. Part of it is that because the basic Salesforce features didn't quite work for us, we had to add customizations, which then nullified a lot of the training.

Incentivized

I would go through an implementation very differently knowing what I know now. It was difficult coming from systems we liked in post-sales service and having to adapt to the clunky and underwhelming feature set in Salesforce. I would trim back our expectations

Incentivized

Adobe Sign can be really frustrating and difficult to log into, renew subscription, and other background functions. Tech support is between useless and non-existent. On the other hand, there is better control over when recipients have been contacted. Overall, Foxit PDF SDK is a much better product, especially for smaller businesses or ones which don't use it consistently every day, year-round (if that's you, you will get used to Adobe, and it will be less annoying.)

Incentivized

We selected this product because we already had some competencies in Salesforce. We own a Salesforce partner with expertise in this area, and on top of that, Salesforce purchased it — it was originally called Velocity. When Salesforce decided to acquire it, that finalized the decision for us.

Incentivized

The product has scaled up with our company growth just fine. No issues here other than slowness in clicking around and running reports

Incentivized

• Saves time by being able to edit text in pdf instead of copy/paste into a .doc and then re-formatting the whole thing
• Able to create fillable forms that are easy to use and to send out to customers
• Bargain compared to Adobe product

Incentivized

• We have cut our service team in half over the past 5 years due to the efficiency of the tool
• The amount of direct inquiries to our technical team is less than 10% compared to the number support tickets that get entered in the system for them to work in a more organized manner
• Responses are 100% more timely because tickets can be responded to by any individual in the queue or on the team, as opposed to direct emails to just one person

Incentivized