Visual FoxPro (Discontinued) vs. SnapEngage

Legacy applications already on VFP are a good candidate. If you plan to move to iOS and Android apps, VFP is not for you. Also, in future access to VFP programmers may be limited. You could use VFP as a powerful database tool. I know of many programmers who love to exploit the features of VFP to create easy to use applications.

It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

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• Treat data from files
• Reporting

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• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

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• Microsoft stopped selling this and stopped supporting it in 2014. It still works on Windows 10, but if you have a problem, you are on your own.
• The look and feel of screens and displayed text is getting a little dated.
• It's really designed for desktop/server environments rather than the cloud.

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• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

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I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

There are several easy to use and powerful features of VFP that programmers like.

Although MS has discontinued support of VFP there is a good community of programmers that are available for help. In fact we have several programmers at Apptread that are skilled not only in VFP but also .NET so that if there is a need to migrate some parts of applications to .NET , it is easy for us to do that.

I have never needed to contact them for support.

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We are only using FoxPro because it is the only way to add custom plugins into the software we use to manage our stock. FoxPro is a semi-oriented object language and should clearly not be compared with recent technologies.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

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• Positive impact is that the value of FoxPro applications has continued to increase over the years, so we are in high demand for our services.
• Negative impact is that sometimes you have difficult to support scenarios where you might have to spend many hours to just keep something functional.
• A negative impact is that this language is taught in very few places, either in schools, or private learning centers.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info