Likelihood to Recommend
I think that this is an excellent chat solution for small to medium businesses. It is easy to use, have a clean and easy interface, has fantastic customer support that is always willing to walk you through questions that may crop up, and is fairly priced for what you get. I think their shining star is how easy it is to learn the system.
- Technically strong: easy to use and no issues with the software.
- Great customer support: they're always available and always quick to help out.
- Analytics are great: easy to collect, manage and report all data.
- The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
- Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
Employee in Information TechnologyComputer Software Company, 1001-5000 employees
Likelihood to Renew
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Return on Investment
- Able to capture more traffic on website
- Easy to see chats between users and customer so you can correct internal issues.
- May help you organize website to contain details people are most often looking for.
- Reduction in phone calls.
Premium Consulting/Integration Services—
Entry-level set up fee?
SnapEngage Editions & Modules
- includes 4 agents licenses
- includes 8 agent licenses, premium integrations
- includes 16 agent licenses, premium integrations, advanced features