What users are saying about
19 Ratings
19 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

SnapEngage

SnapEngage seems easy enough for users to get the hand of for website chat functionality. Our inbound SDR team logs in during business hours and fields questions via the SnapEngage chat widget on our website. They can then pass this information into SFDC, or it gets done so automatically if there is no one currently available on the chat platform.
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Pros

SnapEngage

  • Retain more customers by intervening at the right time
  • Allows you to set proactive chat triggers so that visitors are prompted at specific moments when they are browsing the website.
  • Top quality support can be expected from them where issues from settings to website installation are solved fast through live chat.
  • Has a feature to send your visitors to a specific page while talking without disrupting the chat session or having them open a new window. Just use a command and my visitors are sent to a particular page automatially.
David Websecrets profile photo

Cons

SnapEngage

  • None I can think of!
Michael Jacobson profile photo

Likelihood to Renew

SnapEngage

SnapEngage 9.0
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Jessica Goode profile photo

Alternatives Considered

SnapEngage

SnapEngage is the only chat tool we have implemented so far at Cloudera. For the last 1-2 years it has solved the business problem without any issues from our users, so it seems pretty good to me, as an admin!
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Return on Investment

SnapEngage

  • SnapEngage has allowed us to provide a high level of customer service that is scalable.
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Pricing Details

SnapEngage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapEngage Editions & Modules

SnapEngage
Edition
Business
60/month1
Plus
140/month2
Premier
420/month3
1. includes 4 agents licenses
2. includes 8 agent licenses, premium integrations
3. includes 16 agent licenses, premium integrations, advanced features
Additional Pricing Details
Enterprise plans are also available and are custom tailored to the business' specific needs.

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