Item: SnapEngage
Rating: 9
Author: Jillian Kreider

Overall Satisfaction with SnapEngage

Use Cases and Deployment Scope

Our company utilizes SnapEngage to host a chat on our website currently. We are looking to expand outwards to adding this to our blogs. I would say that currently, we have about ten employees using the platform. We use this to answer general inquiries, as well as more pointed questions for sales and support about our products.

Pros and Cons

Pros

Customer service
Ease of use
Clean user interface

Cons

Return on Investment

We actually had a sale during our trial period so ROI was almost instantaneous for us
We have more traffic coming our way from users
We see more interaction on our website

Alternatives Considered

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

Other Software Used

Constant Contact, monday

Likelihood to Recommend

I think that this is an excellent chat solution for small to medium businesses. It is easy to use, have a clean and easy interface, has fantastic customer support that is always willing to walk you through questions that may crop up, and is fairly priced for what you get. I think their shining star is how easy it is to learn the system.

Comments

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Oh Snap!Engage

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