Most Commonly Comparedto SnapEngage

Best SnapEngage Alternatives for Small Businesses

LiveChat

Score 8.0 out of 10

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

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Smith.ai Live Website Chat

Score 9.0 out of 10

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Higher Rated Features

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Intercom

Score 8.7 out of 10
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Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Zoho SalesIQ

Score 8.4 out of 10

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers:A detailed list of visitors sorted based on the criteria that matter to businessesA codeless website chatbot builder used to build a chatbot for websites without…

Higher Rated Features

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LiveAgent

Score 8.5 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Drift

Score 8.3 out of 10

Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor, Drift was built to transform the B2B buying process, so that teams do…

Higher Rated Features

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Best SnapEngage Alternatives for Medium-sized Companies

Qualified

Score 9.6 out of 10

Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.

Higher Rated Features

There is not enough information to display features

LiveChat

Score 8.0 out of 10

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Zoho SalesIQ

Score 8.4 out of 10

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers:A detailed list of visitors sorted based on the criteria that matter to businessesA codeless website chatbot builder used to build a chatbot for websites without…

Higher Rated Features

There is not enough information to display features

Intercom

Score 8.7 out of 10
Learn More

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

LiveAgent

Score 8.5 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Drift

Score 8.3 out of 10

Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor, Drift was built to transform the B2B buying process, so that teams do…

Higher Rated Features

There is not enough information to display features

Best SnapEngage Alternatives for Enterprises

LiveChat

Score 8.0 out of 10

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Sprinklr Service

Score 8.0 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

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Khoros Care

Score 8.0 out of 10
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Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business…

Higher Rated Features

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