Great bang for the buck in more ways than one!
May 15, 2019
Great bang for the buck in more ways than one!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Business,Plus,Premier
Overall Satisfaction with SnapEngage
We used SnapEngage to initiate an online chat option for our customers. SnapEnage not only alleviates our phone congestion but allows us to service customers more rapidly and with more efficiency. A single chat agent can assist 3 customers at once (as opposed to one at a time on the phones). We can also share documents, collect information about the customer's platform (in case of technical issues), and even share screens with customers for added assistance. It's very easy to use and allows us great analytics, customizable experiences, and short cuts so agents don't have to type all responses out all the time. Supreme value for the money!
Pros
- Technically strong: easy to use and no issues with the software.
- Great customer support: they're always available and always quick to help out.
- Analytics are great: easy to collect, manage and report all data.
Cons
- None I can think of!
- It has allowed us to provide more service with a much smaller team than our phone team.
- It provides us with data helpful to not only ourselves, but our marketing team as well.
- It's customizable so it allows us to create and update our platforms immediately when needed.
I don't remember other agencies we tested, as we opted for SnapEngage more than 3 years ago.
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