Great bang for the buck in more ways than one!
May 15, 2019

Great bang for the buck in more ways than one!

Michael Jacobson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with SnapEngage

We used SnapEngage to initiate an online chat option for our customers. SnapEnage not only alleviates our phone congestion but allows us to service customers more rapidly and with more efficiency. A single chat agent can assist 3 customers at once (as opposed to one at a time on the phones). We can also share documents, collect information about the customer's platform (in case of technical issues), and even share screens with customers for added assistance. It's very easy to use and allows us great analytics, customizable experiences, and short cuts so agents don't have to type all responses out all the time. Supreme value for the money!
  • Technically strong: easy to use and no issues with the software.
  • Great customer support: they're always available and always quick to help out.
  • Analytics are great: easy to collect, manage and report all data.
  • None I can think of!
  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
I don't remember other agencies we tested, as we opted for SnapEngage more than 3 years ago.
SnapEngage is great for all kinds of customer interaction; it allows us to assist in ways phone representatives cannot by allowing us to share screens, send/receive documents, and identify user platforms for more specialized services. It allows us to assist applicants all the way through their application process and gives them a fast way to receive help without waiting online for a phone representative!