Getting business highlighted with a snap.
March 22, 2022

Getting business highlighted with a snap.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with SnapEngage

I used SnapEngage on my website to attract visitors and customers who can quickly connect with us and get these questions or concerns answered quickly by using SnapEngage chat agent, it was quite useful in terms of marketing and sales and getting an idea of the customers and visitors what actually they are needing and their requirement with the current work we are performing instead of getting long email trails with skipped or ignored replies SnapEngage chat agent has given a reliable and most useful component to the organization which helps to grow faster.
  • Proactive chat provided in SnapEnagage is pretty useful and less time-consuming, it guides us with the proper instruction where the user is viewing any entitlements for the first time.
  • Instant chats with customers or visitors help to get in better touch and give and receive quick responses to run the workload smoother.
  • The sneak peek feature in the chat is very good as being on one end we come to know what customer is talking about already so we can give quick responses to them with better ideas.
  • The very first time we engage in-app for the widget settings so the code we write may be enhanced well in terms of more flexibility and more UI oriented to get more info from customers.
  • There are late responses sometimes not all the time the window gets stuck and kind of log maybe because of the web agent we used it must be work better in Edge or Chrome.
  • Whenever customers try to reach us there must be an option implemented in the chat box so users can any professional details of them like name, email, or contact no so we can have a record of the user and can reach out with quick solutions for what they need.
  • The chatbox itself is the best feature for my organization and we can customize our user end with our own photo so there will be transparency between the user and the customer.
  • The sneak peek feature in the chatbox is top-notch, we can see what users' expectations are and concerns so we can come up with better ideas for them from the very beginning.
  • The chatbox given with the details provided of the customer like their geographical location, how many times they visited and the reason behind that is so great and useful.
  • There is only a positive impact I got using snap engage chatbox it made the marketing and review thing so easy, its user-friendly UI and use of various features made the way of use easy.
  • The ROI is better if your website is in the start stage of business using this app is very useful to make customers and visitors answer their questions if they are having any doubts.
  • We made quick deals with customer only by using SnapEngage chatbox.

Do you think SnapEngage delivers good value for the price?


Are you happy with SnapEngage's feature set?


Did SnapEngage live up to sales and marketing promises?

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Did implementation of SnapEngage go as expected?


Would you buy SnapEngage again?


It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.