Freddy AI for CX vs. Genesys Cloud CX
Freddy AI for CX vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Freddy AI for CX | Genesys Cloud CX | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Freddy AI for CX | Genesys Cloud CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Freddy AI for CX | Genesys Cloud CX | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Genesys |
Pros | Freshworks Inc No answers on this topic | Genesys |
Cons | Freshworks Inc No answers on this topic | Genesys |
Likelihood to Renew | Freshworks Inc No answers on this topic | Genesys |
Usability | Freshworks Inc No answers on this topic | Genesys |
Reliability and Availability | Freshworks Inc No answers on this topic | Genesys |
Performance | Freshworks Inc No answers on this topic | Genesys |
Support Rating | Freshworks Inc No answers on this topic | Genesys |
In-Person Training | Freshworks Inc No answers on this topic | Genesys |
Online Training | Freshworks Inc No answers on this topic | Genesys |
Implementation Rating | Freshworks Inc No answers on this topic | Genesys |
Alternatives Considered | Freshworks Inc No answers on this topic | Genesys |
Contract Terms and Pricing Model | Freshworks Inc No answers on this topic | Genesys |
Scalability | Freshworks Inc No answers on this topic | Genesys |
Professional Services | Freshworks Inc No answers on this topic | Genesys |
Return on Investment | Freshworks Inc No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |