What users are saying about
49 Ratings
121 Ratings
49 Ratings
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Score 8.1 out of 100
121 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • FreeAgent ranks higher in 2 feature sets: General Ledger and Configurable Accounting, Inventory Management
  • Zoho Books ranks higher in 4 feature sets: Customization, Security, Reporting & Analytics, Order Management

Payroll Management

8.6

FreeAgent

86%

Zoho Books

Feature Set Not Supported
N/A
FreeAgent ranks higher in 5/5 features

Pay calculation

8.0
80%
12 Ratings
N/A
0 Ratings

Benefit plan administration

8.5
85%
6 Ratings
N/A
0 Ratings

Direct deposit files

8.9
89%
2 Ratings
N/A
0 Ratings

Salary revision and increment management

8.8
88%
6 Ratings
N/A
0 Ratings

Reimbursement management

8.7
87%
8 Ratings
N/A
0 Ratings

Customization

5.5

FreeAgent

55%
6.0

Zoho Books

60%
FreeAgent ranks higher in 1/2 features

API for custom integration

4.5
45%
9 Ratings
6.0
60%
14 Ratings

Plug-ins

6.4
64%
10 Ratings
N/A
0 Ratings

Security

8.5

FreeAgent

85%
9.0

Zoho Books

90%
Zoho Books ranks higher in 2/2 features

Single sign-on capability

9.0
90%
13 Ratings
9.7
97%
18 Ratings

Role-based user permissions

8.0
80%
13 Ratings
8.3
83%
23 Ratings

Reporting & Analytics

7.8

FreeAgent

78%
7.9

Zoho Books

79%
FreeAgent ranks higher in 2/3 features

Dashboards

10.0
100%
18 Ratings
7.4
74%
23 Ratings

Standard reports

9.0
90%
18 Ratings
7.4
74%
22 Ratings

Custom reports

4.4
44%
10 Ratings
9.0
90%
1 Rating

General Ledger and Configurable Accounting

9.3

FreeAgent

93%
8.2

Zoho Books

82%
FreeAgent ranks higher in 10/13 features

Accounts payable

10.0
100%
17 Ratings
8.2
82%
22 Ratings

Accounts receivable

10.0
100%
19 Ratings
9.0
90%
23 Ratings

Cash management

10.0
100%
17 Ratings
8.0
80%
22 Ratings

Bank reconciliation

10.0
100%
18 Ratings
5.7
57%
21 Ratings

Expense management

10.0
100%
21 Ratings
7.0
70%
22 Ratings

Time tracking

10.0
100%
16 Ratings
6.0
60%
14 Ratings

Fixed asset management

8.6
86%
11 Ratings
N/A
0 Ratings

Multi-currency support

9.1
91%
7 Ratings
10.0
100%
13 Ratings

Multi-division support

9.0
90%
5 Ratings
N/A
0 Ratings

Regulations compliance

8.7
87%
8 Ratings
9.9
99%
12 Ratings

Electronic tax filing

9.0
90%
18 Ratings
N/A
0 Ratings

Self-service portal

9.0
90%
11 Ratings
10.0
100%
15 Ratings

Journals and Reconciliations

8.0
80%
1 Rating
N/A
0 Ratings

Inventory Management

7.4

FreeAgent

74%
6.6

Zoho Books

66%
FreeAgent ranks higher in 4/4 features

Inventory tracking

7.7
77%
2 Ratings
6.1
61%
12 Ratings

Automatic reordering

8.2
82%
1 Rating
7.0
70%
7 Ratings

Location management

4.5
45%
1 Rating
N/A
0 Ratings

Manufacturing module

9.1
91%
1 Rating
N/A
0 Ratings

Order Management

8.1

FreeAgent

81%
8.3

Zoho Books

83%
FreeAgent ranks higher in 2/4 features

Pricing

8.1
81%
9 Ratings
7.0
70%
18 Ratings

Order entry

6.8
68%
2 Ratings
9.0
90%
17 Ratings

Credit card processing

8.2
82%
5 Ratings
9.0
90%
18 Ratings

Cost of goods sold

9.1
91%
3 Ratings
8.3
83%
17 Ratings

Attribute Ratings

  • FreeAgent is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

10.0

FreeAgent

100%
22 Ratings
7.4

Zoho Books

74%
25 Ratings

Usability

9.1

FreeAgent

91%
4 Ratings
6.4

Zoho Books

64%
6 Ratings

Availability

8.9

FreeAgent

89%
10 Ratings

Zoho Books

N/A
0 Ratings

Performance

9.1

FreeAgent

91%
2 Ratings

Zoho Books

N/A
0 Ratings

Support Rating

FreeAgent

N/A
0 Ratings
5.2

Zoho Books

52%
6 Ratings

Product Scalability

8.2

FreeAgent

82%
1 Rating

Zoho Books

N/A
0 Ratings

Likelihood to Recommend

FreeAgent

FreeAgent is really suited to the financial management of a small business. Especially an owner managed business as it provides all the tools to keep on top of finances. It can reduce the need for a bookkeeper as it is easy to add expenses and reconcile them with the linked bank accounts. The integrated payroll would also reduce the need for third-party management of such processes. Would still recommend the use of an accountant to advise on more complex financial requirements.
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Zoho Corporation

If using other cloud applications and you wish to create Zoho Books transactions via APIs, Zoho Books is great. The overall UI and flow of the application are great. If you need a detailed job cost accounting solution and robust reporting there is some room for improvement here.
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Pros

FreeAgent

  • Accounting! As you'd expect. Makes it much simpler andmore cost effective. In-coming and out-goings are recorded and assigned to projects and accounts. My accountant can access my books and reconcile so much more easily than trawling through spreadsheets.
  • Time billing - time spent on projects/client work is recorded and is ready to be invoiced as required. Saves so much time and prevents inaccuracies.
  • Invoicing - again, it should do this well and it does. Non payment reminders are automatic and clients have no excuses for not knowing the status of their account.
  • Account dashboard - gives me an instant overview of the health of the business (am I on track to meet my yearly targets) and my accounts.
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Zoho Corporation

  • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
  • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
  • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
  • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
  • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
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Cons

FreeAgent

  • Reporting on financials, time tracking and project status is a little poor. It's adequate for what what we need, but would be great to see more advanced features.
  • API is quite closed so cannot integrate with our other project management tools.
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Zoho Corporation

  • Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error.
  • The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US.
  • On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing.
  • The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math."
  • It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles.
  • The software is used by so few people that there is concern that we might never find a skilled bookkeeper.
Read full review

Pricing Details

FreeAgent

Starting Price

Editions & Modules

FreeAgent editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho Books

    Starting Price

    $0 For businesses with turnover <50K USD per annum

    Editions & Modules

    Zoho Books editions and modules pricing
    EditionModules
    Standard$151
    Professional$402
    Premium$603
    Free$04

    Footnotes

    1. Per Organization/Month, Billed Annually
    2. Per Organization/Month, Billed Annually
    3. Per Organization/Month, Billed Annually
    4. For businesses with turnover <50K USD per annum

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $15

    Additional Details

    Zoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get a discount.

    Usability

    FreeAgent

    I spent nearly two decades in IT and am happy to say that FreeAgent's user interface is one of the best interfaces I have ever used.
    Read full review

    Zoho Corporation

    Customization is the biggest struggle for us and most of the time we need to involve a tech person. The chat support is a great feature and very helpful. It would be great to be able to customize and create invoices and correspondence (templates) such are reminders in multiple languages within one organization. The currency (USD) would be the same. We have clients in different countries that don't speak English but pay in USD.
    Read full review

    Reliability and Availability

    FreeAgent

    Based in a cloud and never had any issues with down time. I can access from any device
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    FreeAgent

    No answers on this topic

    Zoho Corporation

    The support team feels very disjointed. We have filtered through a number of "lead" contacts and are frequently spammed by other Zoho members. Once getting an appropriate support contact on the phone - the team is very helpful, it just takes a lot of hoop jumping to get there. We actually unsubscribed from their support package as we were not getting the value we were looking for.
    Read full review

    Alternatives Considered

    FreeAgent

    I used Fresh Books for about three years prior to switching to FreeAgent. It was the accounting functionality that made the difference - in the past two years I've not regretted the switch. Fresh Books is good, but its the UK accounting features that make FreeAgent indispensable to my business.
    Read full review

    Zoho Corporation

    We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
    Read full review

    Return on Investment

    FreeAgent

    • Professional and uniform offering providing great confident customer service. My clients love it, whether they use it a little or a lot. It's a great piece of software - while sophisticated, it's straightforward to use.
    • Time saving and efficient use of my team's time. Being able to easily share and compare work / tasks.
    Read full review

    Zoho Corporation

    • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
    • Flexibility makes Zoho Books great!
    • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
    Read full review

    Screenshots

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