What users are saying about
7 Ratings
47 Ratings
7 Ratings
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Score 8.7 out of 100
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Feature Set Ratings

    Project Management

    9.1

    Freedcamp

    91%

    WORKetc

    Feature Set Not Supported
    N/A
    Freedcamp ranks higher in 5/5 features

    Task Management

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Gantt Charts

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Team Collaboration

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Timesheet Tracking

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Professional Services Automation

    9.1

    Freedcamp

    91%

    WORKetc

    Feature Set Not Supported
    N/A
    Freedcamp ranks higher in 2/2 features

    Quotes/estimates

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Invoicing

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Sales Force Automation

    Freedcamp

    Feature Set Not Supported
    N/A
    7.9

    WORKetc

    79%
    WORK[etc] ranks higher in 8/8 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.9
    79%
    13 Ratings

    Contract management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    8.1
    81%
    8 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Customer Service & Support

    Freedcamp

    Feature Set Not Supported
    N/A
    8.3

    WORKetc

    83%
    WORK[etc] ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Marketing Automation

    Freedcamp

    Feature Set Not Supported
    N/A
    7.4

    WORKetc

    74%
    WORK[etc] ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    CRM Project Management

    Freedcamp

    Feature Set Not Supported
    N/A
    8.1

    WORKetc

    81%
    WORK[etc] ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Reporting

    N/A
    0 Ratings
    7.9
    79%
    12 Ratings

    CRM Reporting & Analytics

    Freedcamp

    Feature Set Not Supported
    N/A
    7.3

    WORKetc

    73%
    WORK[etc] ranks higher in 2/2 features

    Pipeline visualization

    N/A
    0 Ratings
    7.5
    75%
    9 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.2
    72%
    11 Ratings

    Customization

    Freedcamp

    Feature Set Not Supported
    N/A
    8.0

    WORKetc

    80%
    WORK[etc] ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    13 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Security

    Freedcamp

    Feature Set Not Supported
    N/A
    8.9

    WORKetc

    89%
    WORK[etc] ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Social CRM

    Freedcamp

    Feature Set Not Supported
    N/A
    7.3

    WORKetc

    73%
    WORK[etc] ranks higher in 1/1 features

    Social data

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Platform

    Freedcamp

    Feature Set Not Supported
    N/A
    7.5

    WORKetc

    75%
    WORK[etc] ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.5
    75%
    13 Ratings

    Attribute Ratings

    • Freedcamp is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Freedcamp

    91%
    1 Rating
    7.8

    WORKetc

    78%
    40 Ratings

    Likelihood to Renew

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    30 Ratings

    Usability

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    5 Ratings

    Availability

    Freedcamp

    N/A
    0 Ratings
    9.1

    WORKetc

    91%
    6 Ratings

    Performance

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    8 Ratings

    Support Rating

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    10 Ratings

    Online Training

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    2 Ratings

    Implementation Rating

    Freedcamp

    N/A
    0 Ratings
    9.1

    WORKetc

    91%
    4 Ratings

    Configurability

    Freedcamp

    N/A
    0 Ratings
    9.1

    WORKetc

    91%
    1 Rating

    Ease of integration

    Freedcamp

    N/A
    0 Ratings
    4.5

    WORKetc

    45%
    1 Rating

    Product Scalability

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    2 Ratings

    Vendor post-sale

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    1 Rating

    Vendor pre-sale

    Freedcamp

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    1 Rating

    Likelihood to Recommend

    Freedcamp

    I think Freedcamp is best suited when you have to delegate tasks to team members and you can just follow their progress on the app without them having to come and inform you every time. It makes both delegation of tasks and follow-up on the team effortless. Moreover, it serves as a fantastic reminder for recurring tasks.
    Read full review

    WORKetc

    If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
    Read full review

    Pros

    Freedcamp

    No answers on this topic

    WORKetc

    • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
    • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
    • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
    Read full review

    Cons

    Freedcamp

    No answers on this topic

    WORKetc

    • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
    • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
    • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
    Read full review

    Pricing Details

    Freedcamp

    Starting Price

    $2.49 per month

    Editions & Modules

    Freedcamp editions and modules pricing
    EditionModules
    Minimalist$2.491
    Business$8.992

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WORKetc

    Starting Price

    $78 per month

    Editions & Modules

    WORKetc editions and modules pricing
    EditionModules
    Starter Edition$781
    Team$1952
    Foundations$3953

    Footnotes

    1. Per Month for up to 2 Users
    2. Per month for up to 3 Users (Each extra user + $49/month)
    3. Per month for up to 5 Users (Each extra user + $59/month)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Freedcamp

    No answers on this topic

    WORKetc

    We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
    Read full review

    Usability

    Freedcamp

    No answers on this topic

    WORKetc

    My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
    Read full review

    Reliability and Availability

    Freedcamp

    No answers on this topic

    WORKetc

    It never let me down. The support team never let me down.
    Read full review

    Performance

    Freedcamp

    No answers on this topic

    WORKetc

    WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
    Read full review

    Support Rating

    Freedcamp

    No answers on this topic

    WORKetc

    WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
    Read full review

    Online Training

    Freedcamp

    No answers on this topic

    WORKetc

    They know their stuff. They listen to your use cases. They get back to you.
    Read full review

    Implementation Rating

    Freedcamp

    No answers on this topic

    WORKetc

    The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
    Read full review

    Alternatives Considered

    Freedcamp

    No answers on this topic

    WORKetc

    We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
    Read full review

    Scalability

    Freedcamp

    No answers on this topic

    WORKetc

    Everything is related. You can scale up your team rapidly.
    Read full review

    Return on Investment

    Freedcamp

    No answers on this topic

    WORKetc

    • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
    Read full review

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