What users are saying about
5 Ratings
47 Ratings
5 Ratings
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Score 8.2 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Freedcamp

I think Freedcamp is best suited when you have to delegate tasks to team members and you can just follow their progress on the app without them having to come and inform you every time. It makes both delegation of tasks and follow-up on the team effortless. Moreover, it serves as a fantastic reminder for recurring tasks.
Rubina Mandlik | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Freedcamp
9.1
WORKetc
Task Management
Freedcamp
9.1
WORKetc
Gantt Charts
Freedcamp
9.1
WORKetc
Scheduling
Freedcamp
9.1
WORKetc
Team Collaboration
Freedcamp
9.1
WORKetc
Timesheet Tracking
Freedcamp
9.1
WORKetc

Professional Services Automation

Freedcamp
9.1
WORKetc
Quotes/estimates
Freedcamp
9.1
WORKetc
Invoicing
Freedcamp
9.1
WORKetc

Sales Force Automation

Freedcamp
WORKetc
7.9
Customer data management / contact management
Freedcamp
WORKetc
8.6
Workflow management
Freedcamp
WORKetc
8.3
Opportunity management
Freedcamp
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Freedcamp
WORKetc
7.9
Contract management
Freedcamp
WORKetc
7.3
Quote & order management
Freedcamp
WORKetc
8.1
Interaction tracking
Freedcamp
WORKetc
7.8
Channel / partner relationship management
Freedcamp
WORKetc
7.3

Customer Service & Support

Freedcamp
WORKetc
8.3
Case management
Freedcamp
WORKetc
9.0
Call center management
Freedcamp
WORKetc
7.3
Help desk management
Freedcamp
WORKetc
8.5

Marketing Automation

Freedcamp
WORKetc
7.4
Lead management
Freedcamp
WORKetc
7.7
Email marketing
Freedcamp
WORKetc
7.1

CRM Project Management

Freedcamp
WORKetc
8.1
Task management
Freedcamp
WORKetc
8.7
Billing and invoicing management
Freedcamp
WORKetc
7.8
Reporting
Freedcamp
WORKetc
7.9

CRM Reporting & Analytics

Freedcamp
WORKetc
7.3
Pipeline visualization
Freedcamp
WORKetc
7.5
Customizable reports
Freedcamp
WORKetc
7.2

Customization

Freedcamp
WORKetc
8.0
Custom fields
Freedcamp
WORKetc
8.4
Custom objects
Freedcamp
WORKetc
8.2
API for custom integration
Freedcamp
WORKetc
7.3

Security

Freedcamp
WORKetc
8.9
Single sign-on capability
Freedcamp
WORKetc
9.1
Role-based user permissions
Freedcamp
WORKetc
8.8

Social CRM

Freedcamp
WORKetc
7.3
Social data
Freedcamp
WORKetc
7.3

Platform

Freedcamp
WORKetc
7.5
Mobile access
Freedcamp
WORKetc
7.5

Pros

Freedcamp

No answers on this topic

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Freedcamp

No answers on this topic

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Freedcamp

No answers on this topic

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Freedcamp

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Freedcamp

No answers on this topic

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Freedcamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freedcamp Editions & Modules

Edition
Minimalist$2.491
Business$8.991
  1. per month
Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freedcamp
9.1
WORKetc
7.8

Likelihood to Renew

Freedcamp
WORKetc
8.2

Usability

Freedcamp
WORKetc
8.2

Reliability and Availability

Freedcamp
WORKetc
9.1

Performance

Freedcamp
WORKetc
8.2

Support Rating

Freedcamp
WORKetc
8.2

Online Training

Freedcamp
WORKetc
8.2

Implementation Rating

Freedcamp
WORKetc
9.1

Scalability

Freedcamp
WORKetc
8.2

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