Item: Freedcamp
Rating: 10
Author: John Hawker

Overall Satisfaction with Freedcamp

Use Cases and Deployment Scope

We needed a tool to develop network designs for end customers, working with the technical, engineering, admin and finance, and salespeople. This tool is perfect, it allows various people within the companies at various levels of technical ability, from near zero to high, to be able to work on a common project and achieve the end goal. Freedcamp is ideal, it allows Gnatt view, KanBan, and table views and switches between them with milestones as set by different departments, from Sales, Engineering Admin and Finance.

Pros and Cons

Pros

Provide simple easy to use interface from very simple views to more complex
Set Milestones by different departments for the project
Communicate across the project with different team members
Upload files and materials that need to be shared
Set different levels of ownership and access

Cons

CRM to be a little more complex
Better ability to invoice

Return on Investment

It's quite low cost for a business so that's a no brainer.
I also use it for a Non-Profit organization and we get a free version there, which is great.
I remember that the people running company planning especially loved how this made complex activity open for viewing by all within the company (as required) so that there was no "mystery" within projects, we all had an advance understanding of what resources and activities would be needed.

Alternatives Considered

Overall ease of use, ability to have different people of skills, mobile version, and access.

Key Insights

Do you think Freedcamp delivers good value for the price?

Yes

Are you happy with Freedcamp's feature set?

Yes

Did Freedcamp live up to sales and marketing promises?

Yes

Did implementation of Freedcamp go as expected?

Yes

Would you buy Freedcamp again?

Yes

Likelihood to Recommend

I have used a number of different Project Management Tools and this is the one I always make the team come back to, it's easy to use, has great support, and can be used by people of various levels of technical ability. When planning a complicated network, that needs to be sold to a customer, all people within the company have needs that have to be addressed, from the obvious technical, but also legal, regulatory, finance, and ordering of equipment and all these have different milestones, that interconnect, this is where Freedcamp shines, it allows all of the company to work together to achieve the technical sale.

Freedcamp Feature Ratings

Using Freedcamp

Users and Roles

5 - Social Media Sales Content Creation Technical Support CEO

Support Headcount Required

1 - I assist people but it's just a quick run-through of how we use it, then after that, it's pretty simple.

Business Processes Supported

Network Planning
Boxing Matches (I run an Amateur Boxing Club)
Event Planning - Sales conferences, marketing events, etc.

Innovative Uses

Using it for Amateur Boxing Club was not planned but worked great.

Future Planned Uses

High Level Professional Boxing Events

Likelihood to Renew

I always come back to using Freedcamp, I've used others, but keep coming back.

Evaluating Freedcamp and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability
Prior Experience with the Product

I've used this at 3 different organizations, as well as other similar products, this is by far the easiest and best.

Evaluation Lessons Learned

No - Go Straight to Freedcamp to quote Monopoly.

Freedcamp Support

Support Rating

Especially a few years ago when Freedcamp was first starting, I needed support, sometimes, I'd find a bug as a heavy user, Igor and Angel are great people who are quick to reply and help you as well as the other great staff. Freedcamp's support is the best of any software product I use.

Freedcamp Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Immediate help available Support understands my problem Support cares about my success Quick Initial Response	Escalation required

Premium Support

No, I didn't feel it was needed.

Bug Resolution

Yes - Yes, in the early days, a number of years back, I spotted a number of bugs, always appreciated by Freedcamp and quickly solved. This also was with feature suggestions, but the team is really good at listening to what their users need.

Using Freedcamp

Usability

I have people who struggle to use PC's using Freedcamp, so it's that easy to understand in the basic form. I've also had high-level CTOs using Freedcamp, so it covers all areas.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Switching between GNAT, Kanban, and tables
Ticking of "Started" and "In Progress" and "Finished"
Assigning tasks and responsibilities to various people and allowing managers to see progress

Difficult Tasks

Not really, it's pretty simple.

Mobile Interface Availability and Impressions

Yes - This happened after I first started using Freedcamp, and it's great this now exists. I've been asked previously what Freedcamp was missing and 'a Mobile app' a few years ago was the answer, now, the mobile platform is here and it's great!

Comments

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