Freshdesk vs. Mojo Helpdesk
Freshdesk vs. Mojo Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Mojo Helpdesk | N/A | Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software. | $24 per month |
Freshdesk | Mojo Helpdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshdesk | Mojo Helpdesk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Freshdesk | Mojo Helpdesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Freshdesk | Mojo Helpdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Mojo Helpdesk | |
---|---|---|
Likelihood to Recommend | 8.7 (213 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (36 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (34 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 7.9 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Mojo Helpdesk | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | Metadot Corporation |
Pros | Freshworks Inc | Metadot Corporation |
Cons | Freshworks Inc | Metadot Corporation |
Likelihood to Renew | Freshworks Inc | Metadot Corporation No answers on this topic |
Usability | Freshworks Inc | Metadot Corporation No answers on this topic |
Reliability and Availability | Freshworks Inc | Metadot Corporation No answers on this topic |
Performance | Freshworks Inc | Metadot Corporation No answers on this topic |
Support Rating | Freshworks Inc | Metadot Corporation No answers on this topic |
In-Person Training | Freshworks Inc | Metadot Corporation No answers on this topic |
Online Training | Freshworks Inc | Metadot Corporation No answers on this topic |
Implementation Rating | Freshworks Inc | Metadot Corporation No answers on this topic |
Alternatives Considered | Freshworks Inc | Metadot Corporation |
Contract Terms and Pricing Model | Freshworks Inc | Metadot Corporation No answers on this topic |
Scalability | Freshworks Inc | Metadot Corporation No answers on this topic |
Return on Investment | Freshworks Inc | Metadot Corporation |
ScreenShots | Mojo Helpdesk Screenshots |