Freshdesk vs. Right On Interactive
Freshdesk vs. Right On Interactive
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Right On Interactive | Mid-Size Companies (51-1,000 employees) | ROI Customer Lifecycle Marketing software provides visibility into which customers are the best fit and most engaged at each stage of their journey via its patented Lifecycle Map and 3D Scoring methodology. The vendor says that with this insight, marketers are able to know exactly where a prospect or customer is in their relationship with a brand. The software offers similar functionality to other marketing automation platforms; however, ROI Customer Lifecycle Marketing is designed to engage… | $500 up to 2 users, up to 10,000 contacts |
Freshdesk | Right On Interactive | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All contracts are annual | ||||||||||||||
More Pricing Information |
Freshdesk | Right On Interactive | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Email & Online Marketing |
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Lead Management |
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Social Media Marketing |
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Reporting & Analytics |
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Platform & Infrastructure |
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Freshdesk | Right On Interactive | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Vbout Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Right On Interactive | |
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Likelihood to Recommend | 8.8 (212 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 7.9 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Right On Interactive | |
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Likelihood to Recommend | Freshworks Inc | Right On Interactive |
Pros | Freshworks Inc | Right On Interactive |
Cons | Freshworks Inc | Right On Interactive |
Likelihood to Renew | Freshworks Inc | Right On Interactive No answers on this topic |
Usability | Freshworks Inc | Right On Interactive No answers on this topic |
Reliability and Availability | Freshworks Inc | Right On Interactive No answers on this topic |
Performance | Freshworks Inc | Right On Interactive No answers on this topic |
Support Rating | Freshworks Inc | Right On Interactive No answers on this topic |
In-Person Training | Freshworks Inc | Right On Interactive No answers on this topic |
Online Training | Freshworks Inc | Right On Interactive No answers on this topic |
Implementation Rating | Freshworks Inc | Right On Interactive No answers on this topic |
Alternatives Considered | Freshworks Inc | Right On Interactive No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Right On Interactive No answers on this topic |
Scalability | Freshworks Inc | Right On Interactive No answers on this topic |
Return on Investment | Freshworks Inc | Right On Interactive |
ScreenShots | Right On Interactive Screenshots |