Freshdesk vs. USU Knowledge Management
Freshdesk vs. USU Knowledge Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
USU Knowledge Management | N/A | USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. The vendor says that, today, dealing with the sheer volume of… | N/A |
Freshdesk | USU Knowledge Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Contact us for a quote | ||||||||||||||
More Pricing Information |
Freshdesk | USU Knowledge Management | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Freshdesk | USU Knowledge Management | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Freshdesk | USU Knowledge Management | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | USU Knowledge Management | |
---|---|---|
Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | USU Knowledge Management | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | USU Software AG No answers on this topic |
Pros | Freshworks Inc | USU Software AG No answers on this topic |
Cons | Freshworks Inc | USU Software AG No answers on this topic |
Likelihood to Renew | Freshworks Inc | USU Software AG No answers on this topic |
Usability | Freshworks Inc | USU Software AG No answers on this topic |
Reliability and Availability | Freshworks Inc | USU Software AG No answers on this topic |
Performance | Freshworks Inc | USU Software AG No answers on this topic |
Support Rating | Freshworks Inc | USU Software AG No answers on this topic |
In-Person Training | Freshworks Inc | USU Software AG No answers on this topic |
Online Training | Freshworks Inc | USU Software AG No answers on this topic |
Implementation Rating | Freshworks Inc | USU Software AG No answers on this topic |
Alternatives Considered | Freshworks Inc | USU Software AG No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | USU Software AG No answers on this topic |
Scalability | Freshworks Inc | USU Software AG No answers on this topic |
Return on Investment | Freshworks Inc | USU Software AG No answers on this topic |
ScreenShots | USU Knowledge Management Screenshots |