Freshdesk vs. Web+Center
Freshdesk vs. Web+Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Web+Center | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Web+Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Web+Center | |
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Likelihood to Recommend | 8.8 (212 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Web+Center | |
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Likelihood to Recommend | Freshworks Inc | Internet Software Sciences |
Pros | Freshworks Inc | Internet Software Sciences |
Cons | Freshworks Inc | Internet Software Sciences |
Likelihood to Renew | Freshworks Inc | Internet Software Sciences No answers on this topic |
Usability | Freshworks Inc | Internet Software Sciences No answers on this topic |
Reliability and Availability | Freshworks Inc | Internet Software Sciences No answers on this topic |
Performance | Freshworks Inc | Internet Software Sciences No answers on this topic |
Support Rating | Freshworks Inc | Internet Software Sciences No answers on this topic |
In-Person Training | Freshworks Inc | Internet Software Sciences No answers on this topic |
Online Training | Freshworks Inc | Internet Software Sciences No answers on this topic |
Implementation Rating | Freshworks Inc | Internet Software Sciences No answers on this topic |
Alternatives Considered | Freshworks Inc | Internet Software Sciences |
Contract Terms and Pricing Model | Freshworks Inc | Internet Software Sciences No answers on this topic |
Scalability | Freshworks Inc | Internet Software Sciences No answers on this topic |
Return on Investment | Freshworks Inc | Internet Software Sciences |
ScreenShots | Web+Center Screenshots |